Part Time Virtual Care Team Receptionist

Requisition Number: 2366728
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Location: Remote position, however, would be required to attend in person training in Worcester, Massachusetts.
Department: Virtual Care Team
Schedule: Part Time (15 hours) Week 1: Monday 7-3, Sat 7-3, Week 2: Sun 7-3, Fri 7-3 with rotating holidays.
This position performs a full range of administrative medical support services while ensuring the highest level of patient care and satisfaction.
If you are located in Worcester, MA, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:

• Acts as a patient advocate and liaison in coordinating healthcare services by partnering with a care team (Nurses, Providers, and Medical Assistants)
• Verifies patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system
• Collection of patient co-payments and other outstanding balances, maintaining a daily cash deposit as needed
• Addresses patient-care related telephone calls via an incoming work queue aligning with department metrics
• Documents appropriate information in patient's charts using an electronic medical records system
• Completes and maintains physician's schedules, coordinating patient visits and medical procedures
• Ensures insurance authorizations are obtained and services are covered in full, communicating information with patients as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 1+ years of experience in medical secretarial/medical office training
• Ability to attend in person orientation and training in Worcester, Massachusetts
• Familiarity with the use of PC, typing capabilities, and comfort with various software applications such as Microsoft Word and Outlook

Preferred Qualifications:

• Background in customer service
• Dependable and on time with solid independent working skills
• Additional specialized medical secretarial / medical office training
• Experience utilizing electronic medical records (EPIC) or with medical terminology

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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