Partner Success Specialist – Microsoft 365 Copilot - Remote in Malaysia

Remote - Malaysia

Role Summary

The Partner Success Specialist – Microsoft 365 Copilot drives Microsoft 365 Copilot trial adoption across ASEAN by engaging CSP partners and resellers, enabling customer trial activation, accelerating adoption, and supporting trial-to-paid conversion. This role combines partner enablement, pipeline management, and customer success to deliver measurable business outcomes.

Key Responsibilities

Partner Activation & Enablement

• Engage CSP partners and resellers through 1: many and 1:1 session and email.
• Deliver enablement on Copilot trial offers, activation processes, and customer qualification.
• Coach partners on identifying customer opportunities and driving trial adoption.

Trial Activation & Adoption

• Support partners with customer qualification, trial setup, and activation.
• Monitor trial progress and help resolve activation or adoption blockers.
• Drive customer engagement and support trial-to-paid conversion planning.

Pipeline & Operations

• Manage reseller and customer pipelines from outreach through conversion.
• Maintain CRM/tracker accuracy and activation evidence.
• Monitor KPI performance, identify risks, and escalate issues as needed.

Reporting & Insights

• Track outreach, activations, adoption, and conversion metrics.
• Provide regular performance updates and actionable insights.
• Support business reviews and continuous process improvement.

Stakeholder Collaboration

• Partner with Microsoft teams, distributors, and resellers to ensure successful program execution.
• Coordinate technical and operational escalations when required.

Required Qualifications

• 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.
• Strong communication, stakeholder management, and presentation skills.
• Experience managing pipelines and outbound engagement activities.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree preferred.

Preferred Qualifications

• Experience with Microsoft partners, CSP, or cloud solutions.
• Familiarity with Microsoft 365, Copilot, and subscription services.
• Experience supporting trials, adoption programs, or customer success initiatives.
• Additional ASEAN language skills are an advantage.

Benefits:

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