People & Culture Business Partner

About Us:

At RSL LifeCare, our purpose is to enrich the lives of veterans and seniors. We support veterans, their families and older people through care and services in our communities and at home, building on more than 100 years of supporting veterans and their families. Our vision — creating proud communities, living their best lives — guides everything we do.

Joining us means becoming part of a large, purpose‑driven organisation where your expertise and compassion genuinely make a difference.

We are seeking an experienced People & Culture Business Partner with strong Employee Relations (ER) and Industrial Relations (IR) capability. Supporting our operations across NSW and ACT, you’ll partner with leaders in professional, clinical and award‑covered environments.

This is a hands-on, trusted partnering role supporting a geographically dispersed and culturally diverse workforce. You’ll combine workforce analytics and insights with strong ER/IR expertise to shape and implement people strategies, while providing strategic, operational and day-to-day support to leaders.

In this role you will:

• Manage the effective and efficient delivery of people services in line with best practice, policies and procedures, including coaching and mentoring leaders.
• Provide specialist employee relations and industrial relations advice to leaders and team members, managing and resolving complex cases involving performance management, grievances and investigations.
• Support claims that progress to external industrial and regulatory bodies.
• Coach leaders in people strategies and processes, including engagement, development and performance.
• Use workforce analytics and insights to identify trends, recommend and implement people strategies, and evaluate their impact. Promote People & Culture practices that support organisational success through continuous improvement and the development and implementation of HR solutions for short- to medium-term priorities.
• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted interface between parties.
• Exercise sound judgement, empathy and discretion when managing sensitive and complex people matters.
   

Our expectations are that you have:

• Proven experience as a People & Culture Business Partner, working collaboratively with leaders and diverse stakeholders.
• Strong employee relations and industrial relations capability, with experience managing complex matters end to end.
• Experience in fast‑paced environments with geographically dispersed teams.
• Strong analytical skills, with the ability to interpret workforce data, translate insights into practical people strategies, and support their implementation through organisational and people-focused change initiatives.
• Strong knowledge of Australian employment legislation, including NES, Modern Awards and Enterprise Agreements.
• Ability to build trust, influence effectively and coach leaders and team members.
• Excellent communication and relationship‑building skills.
• Tertiary qualifications in Human Resources or a related discipline.
   

RSL offers the following benefits:  

• Salary packaging benefits of up to $15,900 per year.
• Access to Maxxia Rewards discounts and novated vehicle leasing
• Fitness Passport membership.
• Universal Parental Leave.
• 17.5% annual leave loading.
• Ongoing professional development and career growth opportunities.
• The opportunity to make a meaningful difference in the lives of veterans and seniors.
   

Our commitment to diversity:  
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
 
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.