People Operations Program Manager

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

As a People Operations Program Manager at Zip, you will own critical programs that directly impact every employee, from their first day to their most significant life changes. Your work is the foundation for our global compliance and our commitment to a seamless, supportive employee experience. This role will drive strategic business outcomes through operational excellence.

• Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company

• Scale and own our global employee leave program, ensuring local compliance,a compassionate experience for Zipsters, and a repeatable process

• Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data

• Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams

• Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA

• Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team

• Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning

• 5-10 years of progressive experience in People Operations or People Program Management at a growing, global organization

• Experience scaling people programs at companies beyond 1,000 employees

• Proven experience building and maintaining strategic people dashboards/reports

• Deep functional knowledge of global leave management policy and best practices

• Experience managing performance reviews and engagement surveys in Lattice

• Experience managing a Jira Service Management helpdesk

The salary range for this role is $150,000-175,000 per year. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🍽️ Catered lunches & dinners for SF employees

• 🚍 Commuter benefit

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!