People Services Coordinator, Risk Operations

LIFELONG LEARNING ADMINISTRATION CORPORATION

Full Time, Monday - Friday; 8 a.m. - 5 p.m.

This position offers a hybrid work arrangement, with on-site responsibilities determined according to program and site needs.

The Lifelong Learning Advantage

At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.

Learn more about us at https://llac.org/

How You Will Make an Impact

The People Services Coordinator, Risk Operations provides operational and administrative support for partnership agreements, risk management processes, and compliance activities. This position coordinates MOU intake, agreement tracking, documentation management, ContractSafe administration, compliance verification, stakeholder communication, and activation requirements. The Coordinator supports the efficient processing of agreements and serves as a key resource in ensuring required documentation, approvals, and records are maintained accurately and consistently.  This position reports to People Services Manager: Risk Operations or designee. 

RESPONSIBILITIES/DUTIES This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with this classification. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Key Responsibilities MOU & Agreement Administration

• Coordinate intake, tracking, routing, and processing of MOUs and partnership agreements.
• Review submissions for completeness and coordinate follow-up on missing information or documentation.
• Support agreement execution, activation, renewals, and amendments.
• Maintain status updates and workflow tracking throughout the agreement lifecycle.

Documentation & Records Management

•  Maintain agreement files, compliance records, insurance documentation, and supporting materials. 
• Upload and track agreements and documentation in Contract system and other designated systems. 
• Manage renewals, expiration dates, reporting, and document retention requirements. 
• Prepare reports, dashboards, and tracking tools to support departmental operations. 

Compliance & Activation Support 

• Coordinate collection of Certificates of Insurance, onboarding documentation, and other required compliance materials. 
• Support activation readiness by ensuring required approvals and documentation are complete prior to service implementation. 
• Coordinate with HR, Finance, Legal, school leaders, and external partners regarding agreement requirements. 
• Assist with monitoring compliance with organizational procedures and documentation standards. 

Stakeholder Support & Communication

• Serve as a primary point of contact for stakeholders regarding agreement status and process requirements. 
• Provide timely communication regarding pending actions, required documentation, and next steps. 
• Support training, process documentation, reference materials, and department communications. 
• Perform administrative duties, responsibilities, and activities as assigned, which may be changed or modified from time to time.   

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of administrative coordination, records management, and workflow processes.
• Knowledge of contract, agreement, or compliance support practices. 
• Ability to manage multiple priorities and maintain attention to detail. 
• Ability to organize, maintain, and monitor documentation and records. 
• Strong customer service, communication, and follow-up skills. 
• Ability to work collaboratively with internal and external stakeholders.   

MINIMUM QUALIFICATIONS

• Associate’s degree in Business Administration, Public Administration, Education, Human Resources, Risk Management, or related field, or equivalent experience. 
• Two (2) years of experience in operations, compliance, contract administration, records management, or administrative coordination.  • Experience maintaining records, tracking systems, and workflow processes preferred. 
• Public Charter School experience a plus.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to travel in performance of job duties required.

PHYSICAL REQUIREMENTS

• Vision: Ability to read small print and view a computer screen for prolonged periods, prepare, or inspect documents and operate office equipment. 
• Hearing: Ability to hear average or typical conversations and receive ordinary information.
• Speech: Ability to be understood in face-to-face communication, in person or remote, to speak with a level of proficiency and volume to be understood over a telephone or computer. 
• Mental Demands: Ability to read, write, understand, interpret, and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Frequent multi-tasking, changing of task priorities, repetitious exacting work. Understand how to manage stress. high workflow management, high project coordination, and high people engagement.
• Upper Body Mobility: Ability to use fingers to make small movements such as typing, picking up small objects, or pinching fingers together, use hands to grasp, and manipulate small objects; twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.
• Strength: Ability to lift, carry, push, and pull objects weighing up to 10 pounds.
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors. Prolonged periods sitting at a desk and working on a computer.  Work in a moderate  to high noise environment with frequent deadline pressures.