Post Closing CEMA/COOP Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Post Closing CEMA/COOP Specialist assists the Post Closing team in day-to-day operations. This position reports, prepares, and sends out communications to clients, uploads documentation to loan files within the LOS system, requests missing documentation from third parties, and provides documentation to investors, clients, and other departments, working with attorney offices for CEMA and Cooperative loans. The Post Closing CEMA/COOP Specialist assists with shipping of Post Consummation Closing Disclosures, obtaining trailing documents, and other projects/duties as assigned.

Job Responsibilities:

• Monitor a suspended closed loan pipeline requiring the shipment of CEMA and Cooperative (CO-OP) loan files.

• Perform due diligence review CEMA and CO-OP documentation for accuracy.

• Complete data input for issuance of CEMA/CO0-OP documents.

• Identify and obtain missing items required to complete the CEMA or CO-OP collateral package, document missing items within the LOS System and correspondence relative to the item.

• Assemble CEMA and CO-OP collateral packages and ship to investors; ship documents from remote post closing staff to clients as needed.

• Be the primary contact for settlement agents to send CEMA and CO-OP documents to be signed by the company, return to settlement agent for filing.

• Document the loan file for receipt and shipment of CEMA and CO-OP collateral packages; image all documentation into the LOS system prior to shipping.

• Receive and make calls to clients and third parties related to post closing items.

• Act as liaison between the Post Closing Department and other internal partners.

• Process collateral released from the custodian for refinance transactions.

• Assist Closing Department with company signed documents needed for recording; prepare assignments as needed and have executed and notarized for recording.

• Meet daily production goals set by management and adhere to internal SLA timelines. 

• Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.

• Research and provide information to investors and/or servicers as needed or required.

• Notarize documents as needed.

Qualifications and Skills:

• Minimum 2 years’ experience in mortgage closing and/or post closing activities, with working knowledge of CEMA and CO-OP loan files.

• Current Notary Public, a plus.

• Excellent prioritization and time management skills.

• Excellent attention to detail, organizational, and analytical skills.

• Excellent customer service and communication skills.

• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.