About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Principal AI Product Manager to join our team. This is a Remote role reporting to the Director, Customer Success Intelligence & Automation within the Customer Success organization. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering exceptional customer outcomes through data, analytics, intelligence, and operational excellence. In this role, you will define the vision, strategy, and roadmap for the Customer Success AI product portfolio, owning a set of strategic AI investments that augment employees, improve productivity, and deliver measurable business value. You will partner closely with Customer Success leadership, Engineering, UX, Data, AI Platform, and IT teams to translate business priorities into AI-native products and experiences.
What you’ll do (Role Expectations)
- Define the long-term vision, strategy, and roadmap for the Customer Success AI product portfolio, aligned to business priorities and operational goals
- Identify and prioritize high-impact opportunities to apply AI across internal Customer Success workflows, including productivity, knowledge access, decision support, workflow automation, and operational intelligence
- Manage the AI product portfolio across incubation, pilot, production, scale, and optimization, leading products end to end from concept through launch, adoption, measurement, and lifecycle management
- Partner closely with Customer Success leaders, internal users, Engineering, UX, Data, AI Platform, and IT to translate pain points and complex workflows into intuitive, scalable AI-native products
- Drive prioritization and tradeoff decisions across the portfolio by balancing user value, business impact, technical feasibility, risk, governance, and platform reuse
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
What We’re Looking for (Minimum Qualifications)
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 10+ years of product management experience delivering enterprise software, SaaS products, or internal enterprise platforms, with 3+ years leading AI-powered, Generative AI, intelligent automation, or workflow intelligence products
- Proven track record of defining long-term product strategy and managing complex product portfolios or interconnected product areas
- Strong understanding of enterprise AI concepts and architectures, including LLMs, AI agents, RAG, prompt engineering, evaluation approaches, and agentic workflows
- Experience building workflow applications, employee productivity solutions, or internal enterprise products, with a data-driven approach to defining KPIs, measuring adoption and business outcomes, and guiding prioritization
- Exceptional product judgment, communication, leadership, and stakeholder management skills, with experience working cross-functionally across Engineering, Design, Data, Platform, and business teams to drive scalable outcomes in ambiguous environments
What Will Make You Stand Out (Preferred Qualifications)
- Experience designing organizational adoption blueprints and change-management playbooks for human-in-the-loop AI applications
- Experience launching enterprise AI platforms, copilots, or agentic solutions at scale for internal users
- Experience defining enterprise AI strategy, operating models, governance, and adoption frameworks
- Proven ability to manage a portfolio of AI products, with strong systems thinking and a focus on reusable capabilities
#LI-NH1 #LI-Remote
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler San Jose, California, USA Office
Zscaler San Jose Headquarters Office
120 Holger Way, San Jose, CA, United States, 95134
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