The Principal Customer Success Manager will lead strategic partnerships with enterprise healthcare customers, drive measurable success, engage executives, and ensure alignment between AI strategy and business goals.
Aidoc is recruiting a Principal Customer Success Manager in the United States. Join our team!
- Strategic Experience: 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments.
- SaaS Expertise: Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software.
- Executive Presence: Exceptional communication and relationship-building skills with the ability to confidently engage and influence C-suite stakeholders.
- Business Acumen: Strong ability to connect technology adoption with tangible business outcomes and ROI.
- Collaborative Leadership: Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams.
- Impact Mindset: History of achieving renewal, adoption, and expansion success within strategic enterprise accounts.
- Education: Bachelor’s degree required; advanced degree (MBA, MHA, MPH) preferred.
Top Skills
AI
Healthcare Technology
SaaS
Similar Jobs
Software
The Principal Customer Success Manager will drive customer growth and advocacy by managing strategic client partnerships and delivering measurable ROI. Responsibilities include executive communication, mentoring team members, leading initiatives, and cross-functional collaboration to ensure client success.
Top Skills:
Gainsight Technology
Cloud
The Senior Customer Success Manager builds relationships, manages projects, ensures customer satisfaction, and works cross-functionally to drive product adoption and retention.
Top Skills:
GainsightSalesforce
Artificial Intelligence • Healthtech
As a Customer Success Manager, you will manage customer relationships, ensure satisfaction, and lead success initiatives in a dynamic environment.
Top Skills:
Data Analytics
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
