The Principal Product Manager will oversee the fraud and risk product strategy, collaborating with multiple teams to enhance user experience while mitigating fraud losses. Responsibilities include analyzing fraud patterns, managing vendor relationships, and ensuring regulatory compliance.
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
We're looking for a Principal Product Manager to drive the fraud and risk product function for our consumer products. This is a high-impact IC role responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey.
You'll own the strategy and execution for defined fraud and risk domains, bringing clarity to complex challenges, aligning partners around the right signals and defenses, and personally driving roadmap initiatives that materially reduce losses. You operate with deep technical fluency and hands-on rigor, functioning as the go-to subject matter expert across fraud vectors, risk modeling, and regulatory alignment.
The ideal candidate brings systems-level thinking and the ability to operate with significant autonomy in a fast-moving fintech environment, doing the work, not just directing it.
Essential Job Duties & Responsibilities:
- Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience.
- Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses.
- Partner with Security to strengthen identity and account integrity, shaping product- side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity.
- Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations.
- Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience.
- Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses.
- Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready.
- Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal.
Required Skills, Knowledge & Abilities:
- 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance.
- Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale.
- Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks).
- Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment.
- Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs.
- Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth.
- High-signal communication: clear, structured, authoritative.
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.
GoodLeap San Francisco, California, USA Office
500 2nd St, San Francisco, CA, United States, 94107
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