Print Operations Specialist

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

About the Role

We are looking for a detail-oriented and proactive Print Operations Specialist to own the end-to-end production, assembly, fulfillment and shipping of all sales and marketing materials. This role sits at the intersection of print operations, logistics, marketing communications and sales enablement, keeping our field teams equipped and clients well-supported from day one. If you thrive in a fast-paced environment, love bringing order to operational complexity, and take pride in flawless execution, this role is for you.

Key Responsibilities

Sales & Marketing Materials Fulfillment

• Oversee the end-to-end processing and deployment of all marketing collateral and sales materials.

• Operate UPS and ShipStation to ship, label, and track all outbound packages with accuracy and timeliness.

• Coordinate fulfillment for recurring orders, special events, and department-wide campaigns to ensure on-time delivery aligned with sales objectives.

• Serve as the primary point of contact for all logistics related to internal and external marketing and sales collateral.

Welcome Kit Production

• Prepare and ship comprehensive welcome kits for newly onboarded Hospitality Agents, including pre-packed roll-up boxes with branded items.

• Coordinate with HR to obtain information needed for temporary business cards; handle printing, cutting, and packing into roll-up kits.

• Create and process specialized welcome kits for internal and external sales partners, including pre-packed folders with brochures, contracts, business cards, and personalized welcome letters.

• Ensure all kits are customized, professionally presented, and delivered on schedule to support onboarding.

• Oversee coordination, fulfillment and shipping for new hire and new client welcome kits in collaboration with human resources and sales ops teams.

Sales HUB Request Support

• Monitor the marketing and sales materials HUB and team inbox daily for new requests from sales reps and partners.

• Assemble and ship packages tailored to individual sales team needs, ensuring accuracy and completeness.

• Print shipping labels, coordinate logistics, and track shipments to confirm successful delivery.

• Provide responsive, professional support to sales teams to ensure materials are available and dispatched promptly.

Inventory Management

• Maintain accurate monthly inventory counts of brochures, accessories, branded items, and all marketing collateral.

• Update and share inventory spreadsheets with collaborators to ensure transparency and support resource planning.

• Proactively identify low-stock items and coordinate replenishment to avoid fulfillment delays or shortages.

Qualifications

• 1–3 years of experience in a fulfillment, print production, logistics, or sales operations support role.

• Hands-on experience with ShipStation, UPS WorldShip, or similar shipping platforms.

• Bilingual - strongly preferred. Ability to communicate effectively in Spanish is a significant advantage and required for day‑to‑day communication.

• Strong attention to detail with the ability to manage multiple concurrent requests and deadlines.

• Proficiency in spreadsheet tools (Excel or Google Sheets) for inventory tracking and reporting.

• Excellent organizational and communication skills; able to work cross-functionally with sales, HR, and marketing teams.

• Self-starter with a proactive mindset, comfortable identifying problems and resolving them independently.

• A continuous-improvement mindset, consistently identifying opportunities to streamline and elevate current processes.

• Comfortable leveraging AI tools to work smarter, automate repetitive tasks, and accelerate reporting.

• Experience with SFDC or similar CRM/request management platforms is a plus.

What Success Looks Like

• Spoton clients, sales reps and new hires receive their materials and welcome kits on time, every time.

• Inventory levels are consistently maintained with zero surprise shortages.

• HUB and inbox requests are actioned same-day or next-day.

• Shipping accuracy and tracking are reliable, with proactive communication on any delays.

Compensation:

• Our base pay range is $17.00 - $23.00 per hour for this role

• Offers will be reflective of the candidate’s location and experience

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance

• 401k with company match

• Paid vacation, 10 company holidays, sick time, and volunteer time off

• Employee Resource Groups to build community and inclusion at work

• Monthly cell phone and internet stipend

• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.