Product Designer

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

We’re looking for a product designer that will help us redefine how IT and internal ops work is done in the enterprise. Today, IT interfaces directly with employees and handles tasks manually. With Console, they can spend their time configuring software, defining policies and training a system to do that work instead. This is a very technically challenging problem to solve, and requires us a fundamentally different approach to IT. You will help us navigate that.

You'll be working closely with our founders and customers to understand pain, usage behaviors and expectations, then translate that into beautiful designs that are intuitive to use.

We are looking for someone who is very comfortable working with vague requirements, is self-directed and can work autonomously. This role will sometimes feel like a PM role, and you will be working with the founders, not for them (ie, you will not be told how to implement something).

This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.

• You have 4+ years of product design experience, ideally at early stage startups where you are resource-constrained

• You have an exceptionally high bar for craft and quality. Strong IA and UX design thinking is evident in portfolio and past work

• You have full mastery of Figma

• You have experience (or willingness) to work across the full product lifecycle - navigating ambiguity and customer requests, converting them into product requirements, and ultimately into shippable designs

Willingness to do non-product design work when needed (rarely): brand tweaks, slides, website tweaks, office design, etc. (You will own all design, even if you are not the one executing it specifically)

• Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits: top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Meals provided daily in office