Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
teams move quickly toward effective solutions.
● Partner closely with Engineering, Operations, Commercial, Sales, and Leadership to
improve optimal economic outcomes across Zipline's operational ecosystem
● Spend time directly with users in the field, observing workflows and identifying friction
points, inefficiencies, and opportunities for improvement
● Help clarify priorities, customer pain points, operational constraints, and business impact
across multiple operational surfaces
● Help shape and align roadmaps across the marketplace organization, ensuring priorities
reflect customer pain points, operational constraints, and business impact
● Drive alignment around problems to solve and outcomes to achieve while collaborating
with engineering and design on solution development
● Use quantitative and qualitative lens and operational data to identify opportunities for
product improvements
● Help shape how realtime value trade-offs evolve as Zipline scales into new markets,
partners, and use cases
● Contribute to experimentation, rollout planning, adoption strategy, and measurement of
products
● Act as connective tissue across operations, customer support, engineering, and
leadership teams
● Experience working on operational, logistics, fulfillment, marketplace, restaurant-tech, or
workflow-heavy software products
● Strong technical fluency with the ability to collaborate effectively with software engineers
on system design, technical tradeoffs, and operational constraints
● Experience transitioning from software engineering into product leadership
● Familiarity with behavioral economics in real-world environments
● Strong intuition for user experience in fast-paced operational environments
● Ability to break down ambiguous problems into clear priorities and actionable
opportunities
● Comfort partnering closely with engineering teams in highly technical environments
● Ability to balance customer needs, operational realities, and engineering complexity to
drive practical and scalable solutions
● Appreciation for fast-moving engineering environments and a collaborative approach to
product development
● Strong instinct for simplifying user workflows and reducing friction for frontline users
● Strong systems thinking and operational judgment
● Experience working directly with customers, operators, or frontline users
● Ability to move quickly, adapt to changing priorities, and operate with high ownership
● Strong communication skills with an emphasis on clarity and collaboration
● A bias toward action and continuous improvement
Bonus Points
● Experience building software for delivery operations, retail operations, fulfillment, or restaurant workflows
● Experience with experimentation and analytical feedback loops
● Background in high-growth or operationally complex environments
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Zipline South San Francisco, California, USA Office
South San Francisco, CA, United States
Zipline Half Moon Bay, California, USA Office
Half Moon Bay, United States
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