Product Manager (Control Plane)

Available Locations: NYC, SF, Austin TX
About Product Management at Cloudflare
As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.
About the role
As the Control Plane Product Manager, you will own the mission-critical systems that govern how customer configurations are managed and deployed across Cloudflare's global network. You will be responsible for defining the strategy and roadmap for essential change management features like configuration versioning, phased rollouts and rollbacks. Your goal is to build a system that provides customers with ultimate confidence, ensuring that changes to caching rules, security policies, and edge logic are deployed with speed, safety, and atomicity, minimizing risk to their live applications.
This role requires a unique combination of technical depth in distributed systems and a keen focus on the user experience for platform engineers and DevOps teams. You will drive the design of APIs and dashboard experiences that allow customers to safely test changes, progressively roll them out to global or regional traffic subsets, monitor the impact, and immediately revert to a previous state if issues arise.
What you'll do

• Own your space. You will own the priorities and scope, partnering with a high performing engineering team focused on one of Cloudflare's Application Performance products.
• Connect the pieces. Product managers are a nerve center at Cloudflare, responsible for connecting engineering, program management, marketing, revenue, and partners to make sure that our ships go out on time and with the maximum impact.
• Excel across teams. Enterprise capabilities cut across all of our product verticals, so you should be comfortable working with product managers across the company to prioritize systemic improvements that our enterprise customers need.
• Be customer obsessed. You will be responsible for directly engaging with customers and understanding how they use our products. You'll bring these insights back to the team to build a great roadmap.
• Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space.

Examples of desirable skills, knowledge and experience
At Cloudflare, Product Managers are measured both on outcomes ("the what") and how they accomplish results. Examples of desirable skills, knowledge and experience:

• 5+ years of experience in product management, solutions engineering, or related roles
• Familiarity with designing or contributing to habit-forming product experiences
• Experience defining and tracking KPIs to measure product or user behavior impact
• Strong collaboration skills and experience working with engineering and design teams
• Comfort operating in fast-paced, evolving environments
• A passion for user empathy and delivering customer-centric solutions
• Excellent communication skills and attention to detail
• Curiosity and a strong desire to learn technical topics, especially in security or observability
• Engineering fluency - while it's not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don't need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen is a key part of the role.

Bonus points

• Prior experience as a Product Manager driving the roadmap for products focused on Edge infrastructure, high-performance web delivery, or network optimization
• Prior experience delivering cloud infrastructure products at global scale.
• Data fluency - Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others?

Compensation
Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $166,000 - $202,000
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave