Product Manager, Discovery Experiences

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose: As Product Manager of Discovery Experiences, you will define how customers explore our products across Coach and Kate Spade ecommerce experiences. You'll own the full product lifecycle from strategy and research through testing and optimization, partnering closely with brand teams, UX researchers, design, and engineering to bring innovative discovery experiences to life.

The successful individual will leverage their proficiency to...

• Define and document strategy that connects user needs with business outcomes, clearly presenting your thinking and recommendations to leadership and stakeholders
• Build and own the roadmap across multiple priorities and journeys, partnering with UXR, design, and brand teams to gather insights and define launch plans
• Lead actionable analytics gathering and communication including building and reviewing dashboards at regular cadences and summarizing takeaways and next steps
• Drive product execution by developing hypotheses, aligning with IT on technical approach, defining test packages, launching experiments, and tracking performance metrics that prove impact
• Stay ahead of industry trends, continuously upskilling on technological advancements with particular focus on AI and emerging discovery technologies
• Lead cross-functional collaboration that balances speed, craft, and business results

The accomplished individual will possess...

Core Competencies

• 5+ years of ecommerce product management experience with proven track record of shipping high-impact features
• Expertise in product strategy, roadmap development, and agile workflows
• Strong data literacy: experience with GA4, Tableau and running A/B testing to validate hypotheses, translating key insights into action
• Proficiency with tools like Figma and Jira; ability to build prototypes and write clear stories
• Exceptional communicator who clearly conveys strategy, priorities, and learnings across all levels of the organization
• Demonstrates ability to leverage AI to improve workflows, support research, and optimize analytics

Soft Skills

• Deeply curious and learns on the fly.  Wants to understand the “why”, how things work, other points-of-view
• Comfort with ambiguity, can hold multiple perspectives and drive clarity and action
• Relationship builder who influences without authority across stakeholders
• Self-starter energized by ownership and ownership of complex problems

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.