For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits.
We're looking for a Product Manager to own one of the core product areas at Thatch. Product teams are organized around the people who use our product, whether that's members, employers, brokers, or partners. Each PM owns their surface end-to-end, from strategy and prioritization through execution and continuous improvement.
Some of the hardest problems we solve aren't just product problems. They're operational, financial, and technical. You'll work closely with engineering, design, operations, and go-to-market teams to build products that are simple for customers, reliable at scale, and easy to trust.
You'll own real customer problems, make difficult tradeoffs, and help shape one of the most important parts of the Thatch product over time.
What you will do- Own a product surface end-to-end, from strategy and prioritization through execution and continuous improvement.
- Partner closely with engineering and design to build products that are intuitive, reliable, and scalable.
- Use qualitative and quantitative data to identify opportunities, measure impact, and improve the customer experience.
- Work across engineering, operations, finance, support, and go-to-market teams to solve complex customer and business problems.
- Turn ambiguous problems into clear plans and help the team make thoughtful product decisions.
- 4-6 years of product management experience with a track record of owning products or product areas end-to-end.
- Strong systems thinking and the ability to reason through complex workflows, edge cases, and tradeoffs.
- Technical fluency that allows you to partner effectively with engineers on architecture and implementation decisions.
- Experience working across functions to solve operationally complex problems.
- Strong communication skills and sound judgment when working with technical and non-technical stakeholders.
- Building products in healthcare, benefits, fintech, or another regulated industry.
- Owning billing, payments, ledgers, or other money movement systems.
- Improving operational workflows or internal tools that reduce manual work or increase reliability.
- Defining a strategy for an early or ambiguous product area.
- We give people ownership and trust them to make good decisions.
- We move quickly, learn from customers, and improve continuously.
- We solve hard problems together, regardless of team or title.
- We care more about building the right thing than following a perfect process.
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
- An initial conversation with a recruiter.
- A conversation with the hiring manager, including a product review discussion.
- Conversations with product, engineering, design, and cross-functional teammates.
- A final conversation with executive leadership.
Thatch (thatch.ai) San Francisco, California, USA Office
353 Kearny St, San Francisco, California, United States, 94108
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