Product Manager, Metadata APIs & Frameworks

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce is looking for a Product Manager to join the Platform Metadata & Schema org — the team that builds and evolves the core metadata and schema infrastructure powering the entire Salesforce platform.

This is a hands-on, execution-focused PM role at the heart of how Salesforce customers and developers build, customize, and manage their environments. The Metadata APIs & Frameworks area owns the infrastructure that enables programmatic metadata operations at scale — from the Metadata API and Tooling API used by thousands of developers and ISVs every day, to the underlying frameworks that expose and govern metadata CRUD across the platform.

You'll be close to the ground: owning sprint execution, driving release delivery, staying tight with engineering, and serving as the primary PM voice for capabilities that developers, admins, ISVs and internal teams depend on daily. You'll also have real strategic ownership — the Metadata API is a canonical Salesforce interface with a long roadmap ahead, and you'll help shape where it goes.

What You'll Actually Be Doing

• Own sprint-to-release execution for the Metadata and Tooling APIs and Metadata Frameworks teams — driving sprint ceremonies, backlog prioritization, release planning, and on-time delivery of high-quality platform capabilities.

• Maintain a prioritized product backlog that balances customer trust cases, technical debt reduction, gap closure work, and strategic feature development — so the team always knows what to build next and why.

• Act as the voice of the customer: understand how external developers, admins, ISVs, and internal platform teams rely on the Metadata API and Tooling API, identify friction and reliability gaps, and drive improvements that make programmatic metadata operations more robust and self-serviceable.

• Triage and drive resolution of customer trust cases — working with engineering and support to investigate, prioritize, and resolve issues impacting platform reliability and developer experience.

• Partner with stakeholders across engineering, quality, architecture, and customer-facing teams to ensure metadata APIs remain reliable, performant, and aligned with evolving platform needs.

• Engage with the developer, admin and ISV community — monitor community feedback, support release previews, and build customer empathy by staying close to how builders use these APIs in practice.

You're Our Person If...

• 3–5+ years of product management experience in enterprise software, developer tools, platform services, or related technology domains.

• Strong execution track record — comfortable owning sprint-level product work, driving release planning, and shipping high-quality capabilities on a predictable cadence.

• Technical fluency — able to have substantive conversations with engineering about APIs, metadata schemas, CRUD operations, performance, and platform architecture.

• Customer-centric mindset — experience triaging customer issues, partnering with support and engineering to diagnose root causes, and driving resolutions that balance short-term fixes with long-term platform health.

• Excellent written and verbal communication skills — able to write clear PRDs, communicate status clearly, and explain technical concepts to non-technical stakeholders.

• Comfort operating in a high-volume, fast-moving environment where priorities shift and customer trust cases require rapid response.

Even Better If...

• Experience with Salesforce platform APIs (Metadata API, Tooling API, REST/SOAP APIs) or familiarity with how metadata drives configuration and customization in enterprise SaaS platforms.

• Background in developer-facing products — APIs, SDKs, CLI tooling, or platform infrastructure.

• Understanding of trust case management and working in high-reliability, high-scale production environments.

• Familiarity with Agile/Scrum methodologies and comfort facilitating sprint ceremonies.

• Experience with data-driven prioritization — using metrics, customer feedback, and usage data to inform backlog decisions.

About the Team

You'll join the Platform Metadata & Schema org, which owns the foundation of how Salesforce customers build and manage their environments. It is home to one of Salesforce's most strategically critical product areas — including metadata management and movement APIs, schema infrastructure, and the frameworks that power platform extensibility across every Salesforce cloud.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.