POS-15799
Product Manager, Voice IntelligenceOmnichannel Product Group (Service Hub)
Role SummaryOur mission at HubSpot is to help millions of organizations grow better. Voice is one of the highest-intent and most human channels for sales and service teams—and one of the most under-automated. As Product Manager for Voice Intelligence, you’ll shape HubSpot’s real-time, AI-powered voice platform, enabling intelligent agents, actionable insights, and trusted automation across Service Hub, Sales Hub, and future AI-first experiences.
This role sits within HubSpot’s Omnichannel Product Group, focused on how customers and teams connect across voice and other real-time channels. You’ll help define voice as a first-class, AI-powered capability—balancing customer needs, business goals, and data to deliver reliable, compliant, and high-impact experiences.
About YouYou’re looking for a role that challenges and excites you—an environment that supports and energizes you, and a team that solves real customer problems with autonomy and drive. You care deeply about building products that earn customer trust, value collaboration with UX and Engineering, and want your work to have visible impact.
You bring a customer-first mindset, use data to inform decisions, and are comfortable navigating ambiguity. You value clear expectations, growth opportunities, and a culture where your voice, perspective, and authentic self are welcomed.
What You’ll Do- Create a shared vision and cohesive roadmap for HubSpot’s Voice Intelligence platform as a core member of the Product Triad (Product, UX, Engineering).
- Drive alignment, set goals, and motivate cross-functional partners across the company.
- Lead the development of AI-powered voice agents that execute real business actions such as qualification, scheduling, routing, and CRM updates with high reliability.
- Own the real-time intelligence layer that extracts, structures, and surfaces contextual call data during live conversations.
- Enable in-the-moment assist, coaching, sentiment analysis, and post-call insights across Service Hub and Sales Hub.
- Establish standards for voice reliability, compliance, monitoring, and transparency to ensure customer trust at scale.
- Partner closely with teams across Customer Agent, AI Platform, Conversation Intelligence, Sales, Service, Customer Success, and CRM.
- Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences.
- Engage directly with customers to understand their journeys and workflows, using insights and data to reduce manual work and improve rep performance.
- Guide new product ideas from initial concept through launch, iteration, and adoption.
Required Qualifications
- Experience launching products successfully to customers, with demonstrated, landed impact.
- A multidisciplinary approach that blends market, business, and technical thinking to identify opportunities and weigh tradeoffs.
- Hands-on product experience with voice or communications systems (e.g., calling platforms, IVR, real-time media, conversational AI).
- Experience partnering closely with design and engineering teams on a regular basis.
- Ability to work deeply with engineering on event-driven systems, real-time pipelines, monitoring, and API design.
- Strong instincts for platform thinking, structured data, and reusable frameworks.
- A deep respect for the expertise of collaborators across engineering, design, UX research, analytics, and other disciplines.
- Excellent communication and influencing skills, with the ability to articulate product vision to a variety of audiences.
- A strong drive to deeply understand customer needs and solve real problems.
- Comfort making decisions, testing assumptions, and iterating without perfect information.
- Demonstrated ability to adapt in a fast-paced, innovative environment.
- Understanding of the competitive software landscape.
Nice-to-Have Qualifications
- Experience building or scaling AI agents that interact directly with end customers.
- Familiarity with global voice compliance considerations (e.g., call recording consent, regional regulations).
- Background in conversation intelligence, real-time assist tools, or human-AI interaction design.
- Experience supporting platform products used by multiple internal teams.
- Location: United States
- Work type: Remote-friendly, hybrid, or office-based (team-aligned flexibility)
- Travel: Limited
- Application deadline: None
- Resume/CV language: English
- Cover letter: Not required
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Top Skills
HubSpot San Francisco, California, USA Office
400 Montgomery St, San Francisco, CA, United States, 94104
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