Product Manager

CompanyFederal Reserve Bank of San Francisco

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.
The Infrastructure, Platforms & Operations portfolio provides strategic direction and product delivery for System IT infrastructure and operations while aligning technology with business strategies. The team serves as a business partner for secure and reliable IT products, services, and operations.

As the Product Manager for Enterprise File Services, you will lead a critical platform that provides secure, reliable, and scalable file transfer, file management, and file integration capabilities for Federal Reserve business functions and national services. You will define the product vision, establish priorities, guide investment decisions, and work across business and technology organizations to deliver measurable customer and organizational value.

Essential Responsibilities

• Define, communicate, and execute the vision, strategy, and roadmap for Enterprise File Services.

• Develop short- and long-term product plans aligned with customer needs, organizational priorities, and measurable business outcomes. 

• Serve as the voice of the customer by building trusted relationships across Federal Reserve business lines and technology organizations. 

• Gather customer feedback and translate business needs into clear product priorities. 

• Own the product lifecycle from strategy and planning through delivery, adoption, performance measurement, modernization, and continuous improvement. 

• Partner with Product Owners and agile delivery teams to prioritize work and align execution with strategic objectives. 

• Balance customer requests, operational needs, resiliency requirements, technical debt, architectural work, and strategic investments. 

• Participate in PI Planning, roadmap planning, prioritization activities, and product governance processes. 

• Anticipate emerging technology trends and evaluate opportunities for cloud adoption, automation, AI enablement, self-service capabilities, and platform transformation. 

• Establish and manage key performance indicators, operational metrics, adoption measures, and success criteria. 

• Monitor product health and communicate product value, risks, performance, and opportunities to executives and stakeholders. 

• Ensure product decisions and delivery align with enterprise governance, security, risk, compliance, and operational standards. 

• Drive alignment among Architects, Engineers, Security teams, Service Managers, Product Owners, Business Analysts, customers, and executive stakeholders. 

• Influence decisions and priorities across a highly matrixed organization without direct authority. 

• Foster customer-focused decision-making, innovation, and continuous improvement. 

Qualifications

• Bachelor’s degree in management, Communications, Computer Science, Information Systems, or other related field or equivalent work experience
• Typically requires 5 or more years of project/program/product management experience. Product and/or Project Management certification strongly preferred
• Proven ability to lead cross-functional teams to deliver on tight deadlines
• Highly organized with superior communication and coordination skills
• Ability to coordinate and work with diverse groups of subject matter experts
• Self-starter, with a high personal standard of performance excellence
• Understanding of Product, Project and Program Management best practices and proven track record in working with cross-functional, non-dedicated teams
• Ability to develop communication strategies and Executive artifacts, product strategies and roadmaps and deliver complex material to tailored audiences
• Proven ability to work effectively independently or in a team environment
• Strong analytical, collaboration, leadership, critical thinking, multitasking, and time management skills
• Ability to influence successfully in a highly matrixed or virtual organization
• Demonstrated independent thinking and decision-making abilities
• Ability to quickly and efficiently receive and process information
• Judgment to escalate risk-based decisions appropriately
• Ability to travel (percentage may vary up to 5%)
• Experience with product and project management tools such as JIRA, SharePoint, Confluence, etc.
• Must be a U.S. Citizen or a Green Card holder with the intent to become a U.S. Citizen

Locations:

The selected candidate will reside within a reasonable commuting distance, as defined by the employing Reserve Bank, and will work full-time onsite.

• Eligible Locations for Hire:  Boston, MA- New York, NY- Philadelphia, PA- Cleveland, OH- Richmond, VA- Atlanta, GA- Chicago, IL- St. Louis, MO- Minneapolis, MN- Kansas City, MO- Dallas, TX- San Francisco, CA
• The following Reserve Bank locations are preferred due to the concentration of System IT team members in these locations: San Francisco, CA or Salt Lake City, UT

Base Salary Range: Min: $120,000 Mid: $155,800 Max: $191,700 (Location: San Francisco)

The listed salary is applicable to 12th District/San Francisco. Final offers are determined by factors including the candidate’s qualifications, internal alignment considerations, district assignment, and geographic location.

Screening:

Due to the nature of access to sensitive information all final offers are subject to the clearance of an enhanced background check. This enhanced screening will require the following items: academic and employment verifications, FBI fingerprint check (criminal and civil cases), credit check, family history, residential records and foreign travel for the previous 7 years, citizenship verification, reference checks, and personal interview with an investigator and can take between 21 – 60 days to clear.

Sponsorship:
Individuals who need immigration sponsorship now or in the future are not eligible for this position.
Must be a U.S Citizen or a Green card holder with intent to become a U.S Citizen.

We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.

The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryProject/Product Management Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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