Leads product strategy and operations for consumer lending, partnering with the Head of Consumer Lending to define roadmaps, align product squads, manage OKRs, optimize delivery processes, and drive experimentation, adoption, retention, and funnel performance. Coordinates Product, Engineering, Risk, Data, Legal, Compliance, and external partners while establishing product feedback loops, rollout frameworks, and go-to-market readiness.
About Us
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by the global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!
We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.
About the Role
The Product Operations & Strategy Senior Manager will serve as the strategic co-pilot, product operator, and force-multiplier for the Head of Consumer Lending. Embedded directly inside our highest-leverage credit growth vertical, your mission is to drive product excellence, shape product strategy, and build the operational engine that articulates vision across all credit squads.
In this role, you will bridge credit strategy with execution as a product leader who thinks in terms of user value, funnel conversion, unit economics, and feature adoption. You will bring structure to complex product ecosystems without introducing corporate bureaucracy—owning the product management rhythm (from OKRs and Product Discovery to Roadmap Summits and go-to-market execution) while serving as the central connective tissue between Product Managers, Engineering, Credit Risk, Data, and Compliance teams.
This role is built for a highly independent, product-minded operator who thrives in high-ambiguity environments, possesses sharp business acumen, and is obsessed with understanding user needs, optimizing core lending funnels, and scaling product adoption nationwide.
Responsibilities
- Product Strategy & Executive Alignment: Partner directly with the Head of Consumer Lending to define, articulate, and execute the product vision for credit products. Translate complex lending models into crisp product roadmaps, executive business cases, and strategic direction for internal squads and external partners.
- Squad & Triad Enablement: Act as the operational connective tissue for Consumer Lending squads (PMs, Tech Leads, Design Leads). Facilitate cross-squad alignment on technical dependencies, release readiness, and product discovery loops without adding friction or bureaucracy.
- Product Operations & Lifecycle Management: Architect and own the operational infrastructure that enables high-velocity product delivery. Establish product feedback loops, feature rollout frameworks, and experiment cadences (A/B testing) to maximize product impact and user retention.
- Roadmap Cadence & Product Alignment: Facilitate product alignment across Consumer Lending squads. Lead OKR planning, cross-squad product dependencies mapping, and periodic Roadmap Summits to ensure seamless feature delivery and go-to-market readiness.
- Product Process Optimization: Continually audit and streamline how product decisions are made, documented, and shipped—eliminating organizational friction and focusing strictly on shipping value to users rather than executing rigid frameworks.
Requirements
- 5+ years of experience directly within Product Management, Product Strategy, Product Operations, or BizOps in hyper-growth tech/fintech companies.
- Fintech & Credit/Lending Expertise: Understanding of digital financial products, credit risk lifecycle, consumer lending, cards, or payments infrastructure is preferred but not necessary.
- Product-First & Analytical Mindset: Deeply comfortable working with product metrics (funnel conversion, drop-offs, CAC/LTV, activation, retention), designing user journeys, and leveraging SQL/BI tools to back up product decisions with data.
- Strategic & Autonomous Operator: Exceptional ability to operate independently, manage up, challenge assumptions constructively, and align cross-functional leaders (Product, Engineering, Risk, Legal, Compliance) around product priorities.
- Customer & UX Obsession: Strong passion for building intuitive user experiences, particularly for underserved communities, with an appreciation for simple, conversational UI/UX.
- Modern Tooling & AI Curiosity: Hands-on experience with agile product management platforms (ClickUp, Jira, Notion, Amplitude/Mixpanel) and a genuine enthusiasm for leveraging AI/LLM workflows to optimize product delivery.
- Bilingual Fluency: 100% fluent in both English and Spanish (written and verbal) is required, as you will host executive meetings and coordinate cross-border teams across the U.S. and LATAM.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- For US-based employees, 401(k) with an employer match
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Félix (felixpago) San Francisco, California, USA Office
2261 Market Street, San Francisco, CA , United States, 94114
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