Manager, Product Solutions

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We’re looking for a Product Solutions Manager to lead and scale the team responsible for ensuring our customers are seamlessly onboarded and set up for success. In this highly cross-functional leadership role, you will oversee a foundational team of Product Solutions Associates, starting with two direct reports with the opportunity to significantly scale the team.

You will act as a strategic program manager, technical escalation point, and primary product partner. While your team works directly with customers to configure environments and drive testing, you will focus on building scalable implementation systems, standardizing foundational playbooks, and coaching your team to excellence. You will also synthesize the voice of the customer at a macro level, partnering with Product and Engineering leadership to directly influence the product roadmap.

This is an ideal role for an exceptionally detail-oriented, technically capable leader who thrives in a high-growth environment and is excited by the challenge of building both scalable systems and a high-performing team from the ground up. Please note that travel will be required for this role.

What you’ll do

• Team Building & Leadership: Manage, mentor, and coach an initial team of two Product Solutions Associates, with a mandate to rapidly hire, onboard, and scale out the function through the end of the year.

• Implementation Strategy & Oversight: Oversee the portfolio of customer implementations. Serve as the primary escalation point for complex technical and operational setups, ensuring your team is delivering high-quality configurations.

• Process Scaling & Playbook Creation: Transition scrappy, early-stage processes into robust, scalable systems. Operationalize how the team configures Smart Workflows, document templates, and task plans to pave the way for future handoffs to the broader Customer Success team.

• Technical Quality Assurance: Set the standard for your team’s technical outputs. Oversee the drafting, testing, and refinement of AI prompts, and ensure SQL-based custom reporting and complex data mapping are accurate and meet firm needs.

• Lead UAT & Program Management: Oversee the design of User Acceptance Testing (UAT) scenarios. Coordinate with external executive stakeholders and partner with internal ops teams to align cross-functional processes (e.g., mailroom/fax attribution).

• Strategic Product Feedback Loop: Triage critical, systemic failures during rollout. Aggregate missed use cases and feedback from your team to provide Product and Engineering leadership with prioritized, actionable data to improve the platform.

How Success Is Measured

• Team Growth & Performance: Successfully hiring, onboarding, and retaining a high-performing team of Product Solutions Associates.

• Deployment Velocity & Quality: Firms are successfully deployed on the new system across your team's portfolio with high client satisfaction, predictable timelines, and minimal operational friction.

• Scalability: Clear, repeatable implementation playbooks and technical standards are established and adopted.

• Product Impact: Product and Engineering teams are equipped with prioritized, aggregated feedback that directly improves the platform's v2 and beyond.

What We’re Looking For

• 6+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations), with 2+ years of direct people management experience.

• Team Scaling: A proven track record of hiring, training, and managing high-performing implementation, operations, or technical success teams during a period of rapid growth.

• Enterprise Implementations: Deep experience overseeing customization-heavy "system of record" implementations for large enterprise customers.

• Technical Fluency (SQL & AI): You must have the technical chops to coach your team on writing/testing AI prompts and executing SQL queries for custom reporting.

• Scrappy & Strategic: You can operate in the weeds when necessary to support your team, but know how to zoom out and build scalable processes. You make sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.

• Customer-Centric Focus: Experience handling executive-level customer escalations and managing critical external stakeholders to ensure implementation success.

Nice to Have

• Prior professional experience working with an enterprise "system of record."

• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.

• Experience managing distributed or remote teams.

#LI-Remote

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.