Program Assistant

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in California.

In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST).

ABOUT THE ROLE

TYPE OF SUPERVISION:

Receive supervision from the varies.

• Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

• Provide administrative support for program operations and processes
• Support faculty and staff with various administrative duties
• Coordinate a variety of program activities, including but not limited to communications, events, and stakeholder engagement efforts
• Perform data entry, information gathering and basic reporting assistance as needed
• May assist with student inquiries and provide information about program
• May provide administrative support related to specific program activities such as accreditation, experiential learning placements (e.g. practicums, student teaching), tracking and maintaining student program data
• Perform other duties, as assigned

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree or equivalent combination of education and experience
• At least 1 year related administrative, student services, program coordination, data tracking, or customer service experience preferred

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• General understanding of higher education program coordination, academic processes, and student support services.
• Knowledge of data collection methods, tracking systems, and basic program evaluation principles, policies, and procedures.
• Knowledge of community partnerships and workforce development programs, particularly in behavioral health or social services.
• Strong interpersonal and communication skills to work effectively with diverse stakeholders, interdisciplinary teams, and external partners.
• Strong organizational skills, attention to detail, and ability to manage competing priorities in a deadline-driven environment.
• Ability to analyze information, identify gaps in program processes or compliance, and support student success through coordination, follow-up, and connecting to resources.
• Ability to multitask, troubleshoot and problem solve, and work effectively under pressure within a collaborative environment.

Machines, Tools, Equipment, Electronic Devices and Software:  Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides).

Contact with Students:  Occasional

Contact with Faculty and/or Staff:   Frequent

Contact with Community and Vendors: Frequent

The hiring range for this position is $21.00 to $24.00 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.

• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [email protected].