Program Coordinator (46813)

Position Title: Program Coordinator

Department Name: GGU Worldwide

Position Reports To: Associate Director of Administration and Partner Support, GGU WW

FLSA STATUS: Salaried

Salary Range: $70,304.00

Benefits: The University's comprehensive benefits program

BASIC FUNCTION AND SCOPE:

The Program Coordinator provides timely, high-level administrative and academic support to GGU Worldwide’s Deans and Faculty Directors. This position is responsible for supporting the day-to-day administrative and coordinative operations of various international partner programs, requiring strong attention to detail, excellent interpersonal skills, cross-cultural communication, technical and AI skills, a commitment to student-centered service, academic quality assurance, and accreditor compliance. The role demands the ability to multi-task and adapt to varied responsibilities and time zones across GGU Worldwide programs, stakeholders, platforms, and geographies. The Program Coordinator provides dedicated administrative and logistical support to GGU Worldwide’s partnerships.

ESSENTIAL FUNCTIONS:

• Work collaboratively as part of the GGU Worldwide administrative team to deliver timely, quality, and focused care and support to students, faculty, staff, and partners.
• Assist Faculty Directors with course scheduling, syllabi management, instructor selection, student evaluations, timesheet tracking, record keeping, and other academic operations.
• Support Faculty Directors with pre-admission, enrollment, verification, course enrollment, attendance monitoring, student standards status, WASC reports, translation/interpretation, and academic quality initiatives and etc.
• Use platforms such as Curriculog to support curriculum changes and Smartsheet to manage course schedules.
• Serve as the point of contact for partner adjunct faculty onboarding, support, and coordination.
• Assist Dean and Associate Dean with special projects and doctoral programs.
• Assure GGU Worldwide courses and programs in the GGU Catalog, all websites, and social media pages, and marketing materials are up to date.
• Course schedule planning, coordination, confirmation, and oversight.
• Help Faculty Director and Deans monitor faculty-student course engagement.
• Coordinate with other university departments, including Student accounts, Division of Student Success, facilities, schools, among others.
• Assist deans, faculty directors and faculty on outreach, partner relations, and students’ associations.
• Schedule and coordinate appointments and meetings; utilize strong judgment in managing priorities of requests and escalating as necessary for resolution and/or prioritization.
• Prepare documents, reports, agendas, presentations, and related materials.
• Assist with on campus and off campus events, orientations, immersions, commencement, and other activities.
• Other duties as assigned.

• Education requirement:
  • Bachelor's degree; Master’s degree a plus
• Years of experience:
  • Two to five years’ experience in academic program support role or similar is preferred.
• Knowledge of:
  • English and other languages is preferred but not required.
  • Curriculog, Salesforce, Colleague, and Smartsheet are preferred but not required.
  • AI tools, LinkedIn, and short messaging apps including WhatsApp, WeChat, Viber.
• Direct job-related requirements:
  • Familiarity with CRM and learning management systems
  • High level of proficiency with modern office practices, procedures, equipment, and software, including Microsoft Office Suite, Zoom, MS Teams and other office technology. 

• Skills and abilities:
  • Ability to work on-site at the San Francisco, California campus.
  • Ability to work off-site activities including but not limited to immersions, study tours, community events.
  • Strong interpersonal and bilingual skills with the ability to maintain positive and professional relationships with students, faculty, staff, and partners.
  • Ability to work in a multicultural, diverse, and inclusive environment.
  • Excellent interpersonal, administrative, communication, and organizational skills.
  • Outstanding command of the English language in written and verbal forms.
  • Ability to effectively interpret, organize, and present information and ideas in writing.
  • Excellent project management skills, including ability to simultaneously manage several projects and activities, as well as use AI tools.
  • Work effectively both as a leader and as a team member to support departmental goals, providing assistance across programs while consistently prioritizing the best interests of students and graduates.

Supplemental Information

To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all demographics.

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