Manages customer programs from new product introduction through production, serving as the primary customer contact and coordinating cross-functional teams. Tracks schedules, deliverables, risks, materials, inventory, quotes, and production status; resolves shipment, billing, rework, and program issues. Maintains program data, manages engineering and document-control submissions, launches RFQs and MRRs, presents status updates, and supports customer engagements in an electronics manufacturing environment.
Job Title: Program Management Specialist
Reports To: VP, Program Management
Department: Program Management
Location: Newark
Job Summary: The PM Specialist manages assigned customer programs and supports the business relationship between Unigen and its customers from NPI through production. This position serves as a primary point of contact for assigned programs, monitors program performance, identifies risks, and drives cross-functional actions to meet customer and business requirements.
Essential Duties and Responsibilities
- Manage assigned customer programs and coordinate internal activities to meet customer requirements and maintain customer satisfaction.
- Serve as a primary program contact for assigned customers and manage day-to-day customer communication and program deliverables.
- Investigate and resolve customer problems, including late shipments, incorrect billing, rework/RMAs, and other issues that may affect customer satisfaction.
- Perform data entry and maintain accurate program information to support customer activities and manufacturing schedules.
- Prepare, track, analyze, and present customer workbooks, quotes, production schedules, excess inventory reports, Gantt charts, and MS Project schedules.
- Create and submit ECNs/DEVs to Document Control and ensure appropriate follow-up through completion.
- Launch RFQs in Jira and MRRs in Confluence and coordinate required follow-up with internal functional groups.
- Identify program priorities and risks, and drive actions based on customer requirements and company goals.
- Monitor job and material status for assigned customer projects and proactively address potential delivery or program risks.
- Coordinate with Engineering, SCM, Operations, Quality, and other internal functional groups to resolve program issues and meet customer requirements.
- Independently evaluate program issues and determine appropriate actions within established authority, escalating matters that require management involvement.
- Support Program Managers with customer engagements and other program activities while taking ownership of assigned customer programs and deliverables.
- Present program status, risks, issues, and recommendations to management and customers as appropriate.
- Other duties and responsibilities as assigned.
Qualifications
- Bachelor’s degree in business, Engineering, Supply Chain, Operations, or related field preferred.
- 3 years or equivalent relevant experience in program management, program administration, customer service, or a related manufacturing environment.
- Experience in electronics manufacturing, PCBA, EMS, or System Integration preferred.
- Strong communication, organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work across cross-functional teams.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Experience with Oracle, Agile/PLM, Jira, Confluence, or similar systems preferred.
Unigen Corporation Newark, California, USA Office
39730 Eureka Dr, Newark, California, United States, 94560 4808
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