Manage relationships with students and families while ensuring tutoring programs succeed. Drive growth through consultative sales and achieve monthly revenue goals.
Who We Are
StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.
Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list's #1 fastest-growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:
Onward and Upward | Embrace Growth & Learning | Deliver and Expect Excellence | Care for One Another | Communicate, Communicate, Communicate | Have Fun
Position Description
Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage a large set of families and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.
Responsibilities
- Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families.
- Work with tutors to ensure tutoring programs are on track for success.
- Grow the business through selling programs to new and existing customers using a consultative sales approach.
- Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
- Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
- Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
- Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.
Qualifications
- Excellent interpersonal skills with demonstrated ability to work with many types of people.
- Ability to multitask and handle a high volume of calls and emails.
- Careful attention to detail and ability to develop new processes to improve efficiency.
- Willingness to work in an environment with shifting priorities and ability to learn new systems.
- Strong written and verbal communication skills and excellent organizational skills.
- Proficiency with Microsoft Office and experience working with a CRM database.
- Excitement to take on increasing responsibility and grow within the company.
- Ability to reach monthly sales goals; sales experience is a plus.
- Experience working in a small, entrepreneurial environment a plus.
- Bachelor’s degree required. Master's degree a plus.
- Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Benefits
- Competitive salary with performance-based commission plans, paid monthly. Base pay of 60k with OTE in the 80-90k range
- Generous time off policy, including flexible PTO and sick days, plus your birthday off.
- Annual paid volunteer day to do community service/charity work.
- Health coverage and dental options.
- Significant discounts on tutoring for family members.
- 401k option.
- Work from home.
StudyPoint San Francisco, California, USA Office
San Francisco, United States
Similar Jobs
Greentech • Hardware • Healthtech • Internet of Things
Manage a portfolio of customers, driving satisfaction, retention, upgrades, expansions, and product adoption. Build relationships with key contacts, conduct regular outreach, maintain account and renewal data in Salesforce, and collaborate with Sales, Operations, and Marketing to resolve needs and identify growth opportunities.
Top Skills:
CRMSalesforce
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Own Circle’s Wallets product strategy and roadmap across custodial, non-custodial, institutional, developer, agentic, and cold-storage models. Define secure wallet capabilities, key management, permissions, policies, custody, and transaction infrastructure. Lead customer discovery, cross-functional strategy, platform investments, chain expansion, and adoption measurement while balancing security, compliance, reliability, cost, and growth.
Top Skills:
Account AbstractionAPIsBlockchainDigital WalletsEip-7702EvmHsmsMpcNon-Evm Blockchain EcosystemsPasskeysSdksSmart ContractsStablecoinsTees
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Serve as the strategic finance partner to the Product organization, evaluating new product lines, building business cases, unit economics models, pricing frameworks, forecasts, and scenario analyses. Advise product and executive leadership on investment allocation, market opportunities, and financial performance. Establish dashboards, reporting, and scalable Product Finance processes while presenting clear financial narratives to senior stakeholders.
Top Skills:
BlockchainDigital AssetsFinancial ModelingFp&A DashboardsPayment ApplicationsStablecoins
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
