Program Manager, Managed Services - CampusGuard

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

CampusGuard is a cybersecurity and compliance firm that has partnered with hundreds of colleges and universities since 2009 to build, mature, and sustain compliance programs — PCI DSS, GLBA, HIPAA, CMMC, FERPA, Nacha/ACH, and more — across higher education, healthcare, government, financial services, and SaaS/technology organizations. What sets us apart isn't just technical depth; it's that we understand the culture, governance, and decentralization of the environments we serve. You'll work alongside a credentialed team — QSAs, PMPs, PCIPs, and security engineers — with deep roots in higher education and senior security leadership supporting every engagement.Program Development & Consulting

• Assess a customer's current compliance posture and design a scalable, right-sized program that fits their size, structure, budget, and risk tolerance.
• Author the program's foundational artifacts — charter, governance structure, policies, roles and responsibilities, escalation paths, and compliance calendar — and establish merchant/departmental inventories, scope definitions, and data flow documentation.
• Define the metrics and reporting cadence by which the customer's leadership will judge the program's health, and advise on organizational placement — who owns compliance and what committee it reports through.

Program Management (Managed Services)

• Lead the planning, execution, and delivery of customer PCI DSS, GLBA, and related compliance initiatives, applying a hybrid (predictive and adaptive) methodology that adapts to shifting scope, personnel turnover, and evolving standards.
• Develop and maintain schedules, work breakdown structures, RACI matrices, and risk/issue logs, coordinating stakeholders — IT, security, treasury/bursar, athletics, advancement, financial aid, and vendors — across a decentralized institution.
• Own the annual compliance lifecycle (scoping, evidence collection, SAQ/AOC, ASV scans, remediation tracking) and serve as the customer's primary point of contact, maintaining artifacts in CampusGuard Central®.

Capability Transfer & Enablement

• Train and coach customer staff — compliance coordinators, departmental merchant contacts, IT and security personnel — to operate the program independently.
• Develop customer-facing playbooks, runbooks, checklists, and templates that outlive the engagement.
• Structure engagements with a deliberate handoff in mind, defining what “self-sufficient” means for each customer and managing toward it.

vISO Engagement Support (Virtual Information Security Officer)

• Support senior CampusGuard advisors delivering fractional Information Security Officer services, drafting and maintaining security policies and procedures against applicable frameworks (PCI DSS, GLBA, NIST CSF/SP 800-171, HIPAA).
• Assemble and facilitate risk assessments, translating technical findings into business-language, budget-aware remediation roadmaps, and prepare materials for governance, leadership, and audit committees.
• Contribute to third-party/vendor risk reviews, incident response plan maintenance, and tabletop exercise facilitation.

Internal Contribution

• Partner with CampusGuard's QSAs, assessors, and security engineers to ensure customer deliverables are accurate, timely, and consistent with our standards.
• Contribute to service delivery methodology, templates, and continuous improvement of the Managed Services practice.
• Support scoping and renewal conversations with Customer Relationship Managers, and maintain utilization across a portfolio of approximately [X] concurrent customers.

• Bachelor's degree in information systems, business, or a related field — or an equivalent combination of education and experience.
• 5+ years of progressive experience in program/project management, IT compliance, information security, or IT governance.
• Demonstrated end-to-end ownership of a compliance or information security program, including stakeholder management up to the executive level.
• Working knowledge of at least one major compliance framework (e.g., PCI DSS, GLBA), with the ability to build depth in others.
• Proven ability to drive accountability without direct authority, teach technical concepts to non-technical audiences, and communicate fluidly across working sessions and leadership briefings.
• Highly organized and self-directed, able to manage multiple concurrent customer engagements from inception through post-implementation, including plans, schedules, and budgets.
• Proficiency with common project management and productivity tools (e.g., Microsoft Project, Excel, the Microsoft 365 suite).
• Must obtain the PCIP (PCI Professional) credential within 12 months of hire.
• PMP (Project Management Professional) certification preferred; if not already held, must be obtained within 12 months of hire.
• Must pass a background check.
• Must be authorized to work in the United States without sponsorship.

• Direct higher education experience — having run a compliance or information security program at a college or university.
• Experience building a compliance or security program from the ground up, rather than only operating one someone else designed.
• Additional certifications such as PMI-ACP, CSM, CISM, CISA, CISSP, CRISC, or similar.
• Prior consulting or professional services experience managing a portfolio of customers.
• Familiarity with the higher education technology landscape and/or GRC platforms (e.g., Banner, Workday, Ellucian, Archer, ServiceNow).
• Experience with additional compliance frameworks (e.g., PCI DSS, GLBA, HIPAA, etc.).

Compensation range for this role is $70,000-$100,000 annually, depending on experience.

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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc

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