Program Manager: Natalie's Place

Job Duties: 

• Assist the Program Director of Transitional Housing and Director of Nursing for Transitional Housing with leading a team of dedicated clinical and non-clinical professionals   

• Under the direction of the Program Director, oversee facilities and operations at a site of units   

Support the Program Director in manage personnel and operations related to:   

• Clinical staff  

• Case management  

• Housekeeping   

• Caregiving   

• Food service   

• Transportation   

• Housing navigation   

• Troubleshoot issues as indicated   

• Escalate challenges when appropriate   

• Manage client experience in the program from referral to discharge   

• Assist with data reporting as required for assessment of program performance   

• Maximize program efficacy in securing service connections and permanent housing for clients   

• Ensure that clients move through program in accordance with program parameters  

• Fill all beds promptly 

Basic Qualifications:

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse team members and clients   

• Strong leadership skills, including team building   

• Excellent organizational skills and attention to detail  

• Excellent critical thinking and creative problem-solving skills 

• Excellent time management skills with a proven ability to meet deadlines  

• Ability to function well in a high-paced and at times stressful environment  

• Display resilience and resourcefulness in tackling tasks and finding solutions  

• Must provide proof of COVID vaccination or willing to be vaccinated  

• Have a passion for serving marginalized populations  

• Proficiency in Microsoft Office Suite is required  

• Discretion and confidentiality in handling sensitive information  

• Professionalism, integrity, and a proactive approach to problem-solving  

Minimum Required Skills & Qualifications: 

• Bachelor’s degree or equivalent professional experience   

• At least two years of related experience required  

• Proven experience as a team leader and operations professional   

• Experience working with people experiencing homelessness preferred  

• Experience working in healthcare preferred   

Physical Requirements:

• Occasional sitting or stationary work 

• Frequent standing, walking, kneeling, stooping, and ascending stairs 

• Occasional lifting and carrying up to 20 lbs 

• Frequent pushing and pulling 

• Frequent reaching high, low, and level 

Work Environment:   

• In-person onsite at a supportive housing facility. Constant work around and/or with people OR Interaction with patients, clients, and external customers

Benefits: 

Employees in this role may be eligible for a range of benefits, including:  

• Employer-supported medical  

• Access to dental and vision insurance  

• Paid vacation and sick time  

• Retirement plan (401k) participation with a company match  

• Commuter benefits  

• Long Term Disability  

• Life Insurance 

• Eligibility for certain benefits may vary based on hours worked per week and length of employment  

• Specific details are provided in the benefits guide and are subject to change 

Cardea Health is an Equal Opportunity Employer:

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.