Program Manager, Revenue Strategy and Operations

About this role

The Program Manager will be a critical partner to Faire’s Revenue organization, driving the effectiveness of our processes, systems, and cross-functional execution. This role works closely with Retailer Sales leaders, Strategy & Analytics, Revenue Systems, and Enablement to ensure we are prioritizing the highest value customers and enabling our teams to execute seamlessly.

As a program manager, you will:

• Translate business needs into clear requirements for Revenue Systems and other partners to execute against.
• Partner with Revenue Management to prioritize initiatives, with S&A to scope strategies, and with Enablement to drive consistent communication and adoption.
• Ensure individual contributors across Revenue have the tools, workflows, and support needed to operate efficiently and effectively.
• Build quarterly initiative roadmaps with long-term goals in mind

What you’ll do 

Program Strategy

• Provide Global Program Management Support for the Retailer Sales Functions at Faire

       Ex: Evaluate and drive towards impact by measuring adoption and conversion improvements associated with related programs and projects

Systems & Processes

• Drive the Mid Market Top of Funnel strategy: supporting the Book Build infrastructure and processes, centralizing the email & call strategy, partnering with Data science on scoring and scraping projects
• Ex: creating enrichment workflows, optimizing systems and processes for different parts of the sales funnel based on team need 
• Identify future process improvements and inefficiencies in both the systems and workflows to help reps more effectively do their jobs (i.e. are hands on with the customers, shadowing calls and workflows, are curious and have a bias for action) 

       Examples: Run and interpret end of year timestudy, improve and maintain the Salesforce Homebase hub, create feedback loops, managing change 

• Are a systems and process expert: Salesforce, Salesloft, Orum, Gong and understand how these tools can be best utilized by the team, continuing to improve upon them

       Ex: test and drive adoption of the Unify outreach tool 

Cross-Functional Alignment

• Prioritize and partner with Systems, S&A, Enablement, and Managers on the Quarterly initiative roadmap ensuring that all deliverables are met, key risks and dependencies are flagged, and communication is clear throughout the quarter

       Ex: Drive planning brainstorming sessions, cross-functional alignment, rep testing groups

Qualifications

• 4+ years of relevant experience project or program management or working on a success/sales team
• You’re a strategic architect and have a product management mindset – you are able to think broadly about long-term solutions to problems that improve the experience for all teams
• You’re a cross-functional guru – you can communicate with teams across the organization (Sales, Success, S&A, Enablement, etc.) to understand stakeholder needs and translate them into solutions and are growing into communication with external stakeholders (Product, Marketing, Engineering, or Data Science)
• You’re a clear communicator — you are effective at making the complex simple - and in specific technical detail when needed to ensure we build through the detail
• You’re passionate about serving our community - you believe in Faire’s mission to help local retailers and independent brands succeed
• You’re relentlessly resourceful - Won’t quit on a problem because the solution is not obvious
• You’re kind – you lead with kindness amongst your team and partners, always assuming good intent with those you engage with.
• You’re able to project manage and prioritize resources to execute against a deliverable, and you are able to assign work effectively to partners and follow through to execution
• You are able to influence and architect priorities across the team you are supporting

Salary Range

San Francisco, CA: The pay range for this role is $116,000- $159,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.