Program Manager: OTC

About Cardea Health:

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations.  

Mission Statement:

Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. Compassionate care for vulnerable populations. 

Workplace Culture:

Cardea is dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We value unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Our Cardea CARE(S) Values include: 

• Compassion 
  Big heart, steady presence 

• Accountability 
  We own it: the work, the follow-through, the impact. 

• Respect 
  We assume good intent and keep it real  

• Engagement 
  We lean in and figure it out together. 

• Support 
  We’ve got each other across roles, teams, and sites. 

These values guide how we care for residents, collaborate with colleagues, and represent Cardea Health in the community. 

Primary Work Location: Radisson

The primary work location for this role is at a new program at the Radisson hotel in Oakland. Training will occur at other locations in the Bay Area. This program is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more. 

Job Summary:  

The Program Manager of Transitional Housing will supervise and direct personnel and program activities for Cardea Health Transitional Housing Programs, including Natalie’s Place, a recuperative care program serving people who have experienced homelessness. The Program Manager is accountable for assisting with managing facilities, clinical personnel, housekeeping and caregiving functions, food service, transportation, and housing navigation. In addition, the Program Manager will work with the nursing team to manage the flow of clients through the program, from admission to discharge.

Job Duties: 

• Assist the Program Director of Transitional Housing and Director of Nursing for Transitional Housing with leading a team of dedicated clinical and non-clinical professionals   

• Under the direction of the Program Director, oversee facilities and operations at a site of units   

Support the Program Director in manage personnel and operations related to:   

• Clinical staff  

• Case management  

• Housekeeping   

• Caregiving   

• Food service   

• Transportation   

• Housing navigation   

• Troubleshoot issues as indicated   

• Escalate challenges when appropriate   

• Manage client experience in the program from referral to discharge   

• Assist with data reporting as required for assessment of program performance   

• Maximize program efficacy in securing service connections and permanent housing for clients   

• Ensure that clients move through program in accordance with program parameters  

• Fill all beds promptly 

Basic Qualifications:

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse team members and clients   

• Strong leadership skills, including team building   

• Excellent organizational skills and attention to detail  

• Excellent critical thinking and creative problem-solving skills 

• Excellent time management skills with a proven ability to meet deadlines  

• Ability to function well in a high-paced and at times stressful environment  

• Display resilience and resourcefulness in tackling tasks and finding solutions  

• Must provide proof of COVID vaccination or willing to be vaccinated  

• Have a passion for serving marginalized populations  

• Proficiency in Microsoft Office Suite is required  

• Discretion and confidentiality in handling sensitive information  

• Professionalism, integrity, and a proactive approach to problem-solving  

Minimum Required Skills & Qualifications: 

• Bachelor’s degree or equivalent professional experience   

• At least two years of related experience required  

• Proven experience as a team leader and operations professional   

• Experience working with people experiencing homelessness preferred  

• Experience working in healthcare preferred   

Physical Requirements:

• Occasional sitting or stationary work 

• Frequent standing, walking, kneeling, stooping, and ascending stairs 

• Occasional lifting and carrying up to 20 lbs 

• Frequent pushing and pulling 

• Frequent reaching high, low, and level 

Work Environment:   

Cardea Health program locations operate within supportive housing, interim housing, medical respite, and community-based environments serving individuals experiencing homelessness and other vulnerable populations. 

Employees may interact with individuals experiencing: 

Cardea Health is committed to trauma-informed, person-centered, and harm-reduction-oriented service delivery. Employees are expected to interact with residents, visitors, community partners, and colleagues in a professional, respectful, and compassionate manner. Given the population we serve, employees may interact with or provide services to individuals who may have co-occurring medical, behavioral health or substance use conditions. 

Benefits: 

Employees in this role may be eligible for a range of benefits, including:  

• Employer-supported medical  

• Access to dental and vision insurance  

• Paid vacation and sick time  

• Retirement plan (401k) participation with a company match  

• Commuter benefits  

• Long Term Disability  

• Life Insurance 

• Eligibility for certain benefits may vary based on hours worked per week and length of employment  

• Specific details are provided in the benefits guide and are subject to change 

Cardea Health is an Equal Opportunity Employer: 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.