Leads client software implementations from planning through post-go-live transition. Manages scope, schedules, budgets, risks, documentation, validation, configuration, training, stakeholder coordination, and client communication across concurrent projects. Serves as the primary client liaison while coordinating cross-functional teams, ensuring contractual and regulatory requirements, and supporting upgrades, change control, invoicing, and transition to ongoing support.
This is a remote position.
PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries.
At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential.
The Experience
With operations spanning the globe and featuring a multicultural team, PSC Biotech® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents.
We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn.
At PSC Biotech®, it’s about more than just a job—it’s about your career and your future.
Your Role
The Project Implementation Manager III serves as the primary project lead and client liaison for PSC Software implementations. This role owns assigned projects from pre-project planning through configuration, validation, go-live, and post-go-live transition. The successful candidate brings strong project controls, clear client communication, sound judgment, and the ability to coordinate cross-functional specialists while protecting scope, schedule, budget, quality, and client satisfaction.
This is a full-time role based on the West Coast of the United States or Canada with a standard remote working schedule of 12:00 p.m. - 9:00 p.m. PST.
- Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support.
- Serve as the primary client contact, establish clear expectations, provide timely status updates and meeting documentation, and maintain a professional, solutions-oriented client experience.
- Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across multiple concurrent project streams.
- Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders.
- Gather and maintain client requirements; support scoping and estimation; confirm appropriate internal review and client approval before work proceeds.
- Monitor scope, schedule, budget, resource needs, project health, and deliverable completion. Escalate risks early with practical corrective and preventive options.
- Ensure work aligns with the signed Statement of Work, applicable client commitments, internal procedures, and Service Level Agreement requirements.
- Coordinate the preparation, review, approval, and delivery of required implementation and validation documentation, including plans, specifications, test results, and summary reports, when included in scope.
- Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout activities.
- Review project time records and applicable invoices for accuracy; communicate budget status and support change-order or work-stoppage decisions when scope or funding requires action.
- Conduct system administration training and product demonstrations for new and existing clients; contribute to training materials and videos.
- Maintain strong working knowledge of PSC Software products, implementation methods, and the regulated life sciences environment.
- Coordinate upgrades, answer client questions, and manage the transition from implementation to post-go-live support and Account Management.
- Use internal project, customer, and support systems accurately and consistently, including ACE, Wrike, JIRA, and Freshdesk.
- Champion client needs while balancing contractual scope, quality expectations, delivery constraints, and PSC business requirements.
- Travel as needed and perform other related duties as assigned.
Requirements
- Bachelor’s degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant experience.
- At least five years of experience in SaaS implementation, client services, customer support, project management, or a closely related field.
- Demonstrated experience leading multiple concurrent client projects with responsibility for scope, schedule, budget, risks, issues, and stakeholder communication.
- Strong written and verbal communication skills, including experience leading client meetings and delivering training or presentations.
- Excellent organization, attention to detail, prioritization, and follow-through.
- Ability to coordinate and delegate work across cross-functional teams without direct supervisory authority.
- Ability to learn complex software quickly and explain system functionality to technical and non-technical audiences.
- Ability to work productively with clients and colleagues across multiple time zones and consistently work the schedule assigned to the selected opening.
Preferred Qualifications
- PMP, CAPM, or comparable project management certification.
- Three or more years of experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector.
- Experience supporting regulated GxP environments and software implementation or validation deliverables.
- Knowledge of enterprise software configuration, requirements management, validation, change control, and release or upgrade processes.
- Experience with project management, ticketing, and collaboration platforms such as Wrike, JIRA, Freshdesk, or similar tools.
Benefits
Offering a full suite of benefits, PSC Biotech™ is firmly focused on diligently investing in our employees who enable our company to fulfill our mission and achieve success. We want to promote balance, so you not only enjoy your work, but also have the time and resources to live your life happy and healthy.
- Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
- Insurance options for Employee Assistance Programs, Basic Life Insurance, Long Term Disability and more.
- 401(k) and 401(k) matching
- PTO, Sick Time, and Paid Holidays
- Education Assistance
- Pet Insurance
- Discounted rate at Anytime Fitness
- Financial Perks and Discounts
The salary bracket for this role is set between $72,800 - $83,000 USD. The pay offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.
Equal Opportunity Employment Statement
PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.
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PSC Biotech Corporation Pleasanton, California, USA Office
Pleasanton, United States
PSC Biotech Corporation San Francisco, California, USA Office
San Francisco, United States
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