Manages billable technology services projects from startup through closure, overseeing scope, schedules, budgets, risks, issues, resources, vendors, financials, governance, and customer communications. Coordinates internal and external stakeholders across concurrent engagements, ensures deliverables meet acceptance criteria and business outcomes, manages change control, and supports PMO process improvement and customer relationship activities.
The Project Manager is responsible for managing billable customer projects from startup through closure, achieving measurable customer satisfaction and business outcomes. This role works directly with clients, internal delivery teams, practice leaders, vendors, and other stakeholders to ensure project deliverables align with approved scope, schedule, budget, acceptance criteria, and client objectives. The Project Manager provides disciplined governance, proactive communication, financial oversight, risk management, and issue resolution across multiple concurrent technology services engagements.
Key Responsibilities
- Manage customer projects from startup through closure using established PMO methodology, internal tools, and required governance processes.
- Confirm project objectives, scope, deliverables, milestones, acceptance criteria, roles, and responsibilities with internal and external stakeholders.
- Develop and maintain project plans, schedules, forecasts, status reports, meeting records, and required project documentation.
- Lead client-facing kickoff, progress, governance, and closeout meetings; communicate timely and accurate project information to stakeholders.
- Maintain RAID logs, including risks, issues, actions, and decisions; assign owners, monitor due dates, remove obstacles, and escalate concerns as appropriate.
- Coordinate and manage the activities of internal teams, external partners, vendors, and customer resources across projects involving multiple technologies, resources, or locations.
- Manage simultaneous engagements and competing requests while maintaining focus on scope, schedule, budget, quality, and customer expectations.
- Monitor project financials, billings, revenue, margin, resource consumption, and forecasts; provide accurate updates to management and address variances.
- Manage scope against the applicable statement of work and ensure out-of-scope requests are documented and addressed through the appropriate change control, change order, or event notice process.
- Hold project team members accountable for commitments, deliverable quality, time entry, and adherence to project and quality-management processes.
- Obtain required approvals and signoffs, oversee delivery and review of project assets, and complete administrative and operational closure activities.
- Use ServiceNow and other approved enterprise platforms to maintain current project, portfolio, financial, resource, and status information.
- Contribute to the ongoing development of PMO processes, procedures, templates, delivery standards, and continuous-improvement initiatives.
- Support customer relationship management and business development activities by serving as a professional, trusted project delivery advisor.
Skills, Knowledge and Expertise
Required:
- Four-year college degree, or an equivalent combination of education and relevant work experience.
- Four or more years of relevant project management experience, including customer-facing responsibility for external projects in an IT professional services, consulting, or technology delivery environment.
- Demonstrated experience managing complex projects with multiple workstreams, technologies, resources, vendors, or customer locations.
- Demonstrated track record of delivering projects on time and within budget while meeting agreed customer expectations and business outcomes.
- Experience managing project scope, schedules, budgets, forecasts, risks, issues, actions, decisions, change controls, acceptance criteria, and project closure.
- Ability to manage multiple concurrent priorities, address escalations, resolve obstacles, and communicate decisions and impacts clearly.
- Strong stakeholder management, facilitation, leadership, business writing, presentation, negotiation, and decision-making skills.
- Proficiency with Microsoft Office, Microsoft Teams, collaboration platforms, and project or portfolio management systems.
- Ability and willingness to travel to customer or business locations as required; travel is not expected to exceed 50 percent.
Preferred:
- PMP, CAPM, or comparable project management certification.
- Experience using ServiceNow for project, portfolio, resource, financial, or status management.
- Experience managing large or high-complexity customer engagements, including projects valued at $500,000 or more.
- Experience supporting cybersecurity, cloud, data center, networking, data, managed services, or other technology services engagements.
- Experience contributing to PMO process improvement, delivery methodology, templates, standards, or operational maturity initiatives.
Work Environment:
This role is typically performed in a professional office or remote/hybrid work environment. The position requires regular use of a computer, collaboration tools, email, phone, virtual meeting platforms, and enterprise business systems. The role involves frequent interaction with clients, internal teams, vendors, and business stakeholders across multiple locations and time zones. Travel to customer, partner, team, or business locations may be required.
Base Salary Range: $95,000 to $130,000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
This role is typically performed in a professional office or remote/hybrid work environment. The position requires regular use of a computer, collaboration tools, email, phone, virtual meeting platforms, and enterprise business systems. The role involves frequent interaction with clients, internal teams, vendors, and business stakeholders across multiple locations and time zones. Travel to customer, partner, team, or business locations may be required.
Base Salary Range: $95,000 to $130,000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Similar Jobs
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
Handles high-volume payment and refund support for business travelers by contacting hotels and vendors, obtaining receipts and folios, collecting updated payment details, issuing pre-authorization forms and virtual credit cards, resolving payment issues, and coordinating credit card reversals. Maintains accurate records and timely updates while managing multiple tasks in a fast-paced, back-office environment.
Top Skills:
Ai-Enabled ToolsVirtual Credit CardsWindows-Based Applications
eCommerce • Retail
Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.
Top Skills:
Ai-Assisted ToolsCRMGoogle WorkspaceIntercomSlackTicketing SoftwareZoom
Information Technology
Leads and develops a team of Sales Specialists, driving revenue growth, profitability, customer success, and operational performance. Responsibilities include coaching, recruiting, territory planning, sales strategy execution, performance analysis, stakeholder collaboration, customer relationship management, and employee engagement. The manager partners with field sales teams and vendors to identify growth opportunities, improve execution, and achieve business objectives.
Top Skills:
Ai ToolsCrm ToolsSales Management Software
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
