Lead end-to-end delivery of customer-facing web, mobile, e-commerce, and platform projects. Manage roadmaps, cross-functional teams, Agile delivery, releases, integrations, governance, risks, launches, and post-release stabilization. Partner with product, engineering, UX, analytics, marketing, support, and operations teams while tracking adoption, conversion, engagement, retention, satisfaction, and business outcomes.
A Day in the Life:
We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform experiences. This role is responsible for managing complex, cross-functional projects involving product enhancements, new feature launches, application modernization, systems integration, and business readiness activities that improve the end-to-end customer journey. The ideal candidate combines strong project governance and delivery leadership with a deep understanding of product development, user experience, and data-driven decision-making engagements, and customer satisfaction outcomes
What You’ll Do
- Lead end-to-end delivery of customer-facing product projects across web, mobile, e-commerce, self-service, or account experiences.
- Build and manage integrated roadmaps for feature releases, platform enhancements, modernization efforts, and customer experience improvements.
- Partner with product management, engineering, UX/UI, QA, analytics, marketing, operations, and support teams to align priorities and execute launches successfully.
- Drive execution across the product delivery lifecycle, including BAU (Business as Usual) support, requirements planning, sprint and release coordination, testing readiness, launch planning, and post-release stabilization.
- Manage interdependencies across customer journeys, front-end experiences, APIs, back-end services, third-party platforms, and operational processes.
- Establish project governance, status reporting, risk management, and decision forums to maintain alignment across business and technology stakeholders.
- Support core products and optimization efforts such as A/B testing, phased rollouts, feature adoption tracking, and customer feedback loops.
- Coordinate go-to-market readiness with marketing, training, support, and operations teams to ensure smooth customer launches and internal preparedness.
- Delivery forecasts, team capacity, vendor contributions, and project KPIs to ensure accountability and timely execution.
- Measure outcomes using product and business metrics such as adoption, conversion, engagement, retention, customer satisfaction, and benefits realization, and drive continuous improvement
Required Qualifications:
- Bachelor’s degree in information technology, computer science, engineering, business, marketing, or related field.
- 7+ years of experience leading product delivery, software implementation, customer experience, or transformation projects.
- Expert level experience in Jira, Confluence, and MS Office products
- Proven experience managing cross-functional teams for customer-facing products such as websites, mobile apps, portals, e-commerce experiences, or services.
- Strong understanding of product delivery, SDLC, Agile delivery, release management, project governance, and risk management.
- Working knowledge of user experience principles, customer journey mapping, APIs and integrations, analytics, testing practices, and business process change.
- Ability to lead multiple projects across different platforms
- Experience coordinating launches across product, engineering, marketing, support, and operations teams.
- Excellent communication, stakeholder management, facilitation, analytical, and critical thinking skills.
Preferred Qualifications
- PMP, Scrum, or related certification.
- Experience supporting customer-facing products in e-commerce, marketplace, fintech, retail, or other environments.
- Knowledge of accessibility, privacy, security, compliance, and vendor management considerations for products.
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Results driven, ability to make decisions and help solve problems
- Ability to drive process and organizational change.
- Ability to work under minimal supervision with a goal-oriented mindset.
Salary range for the position is $135,000 - $145,000. Actual salary will commensurate with experience.
Visa sponsorship is not available for this role.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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