About Us

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here! 

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring a warm, supportive, and goal-oriented experience to families. And we’re all here to help children and families thrive. 

About the Role

We are looking for an exceptional operations leader who will partner with our clinical leadership to bring quality and consistency to every care experience that our growing team of clinicians provides. You will serve as the business lead responsible for ensuring that our SLP and prescriber network is operating effectively including staffing, training, member and provider satisfaction, schedules, adherence to clinical policies and protocols and feedback to the business and product organizations. 

Responsibilities include: 

• With our clinical leadership, establish clinical team and individual goals, develop measurements and leverage data to track performance
• Collaborate with our people operations team to develop and lead onboarding and training processes for clinical hires
• Develop effective communication patterns to keep our clinical teams updated on changes in our business, our tools and our practices
• Collaborate with clinical leadership and people operations to ensure care team health and happiness, building a world class team culture
• Develop and lead processes to share feedback from our clinical team to cross-functional leadership including product and operations
• Serve as a clinical operations lead on cross-functional workstreams to improve prescriber and SLP workflows and operations
• Use data to monitor clinical team utilization, manage team schedules and develop hiring plans for our clinical team

About You

You will thrive at Brightline if you have:

• A passion for our mission to redefine behavioral health for children and their families
• Experience driving operational excellence, particularly in a healthcare or virtual care environment
• Strong skills in collaboration and cross-functional partnership
• A demonstrated ability to balance effective and efficient operational skills with the warmth of our culture and values
• Outstanding written and verbal communication skills
• An undergraduate degree is required, an MBA or related graduate degree is a plus

Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.