Program Manager, Strategic Programs
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
We’re looking for a Program Manager to join the Strategic Programs team within the Product Organization. We drive cross-functional alignment, create process efficiency, and deliver initiatives on the required timeline through consistent planning and tracking.
In this role you will be responsible for overseeing critical initiatives that drive operational excellence across our product organization. You will also lead change by identifying and implementing process improvements, embedding new tools & frameworks, and championing consistent best practices through clear communication & training. As a ‘Product-led’ organization, our cross-functional partners greatly depend on the success of these initiatives and their outcomes have a high-level of visibility across senior leaders in the business.
What you’ll be doing (ie. job duties):
- Lead large scale projects that are highly complex & cross functional in nature
- Own critical product operations initiatives including the Product Launch Calendar, Cross-Functional Engagement Models, Executive Update Frameworks, and more.
- Implement Coda as our core program management & product operations tool, designing scalable systems & processes that promote efficient execution
- Be the champion for operational excellence in the product org and proactively deliver strategic recommendations that enables us to become ‘Best-In-Class’
- Build detailed functional documents, project / release plans, comms plans, and roadmap gantt charts to keep your programs on track and coordinated
- Collaborate with external & internal partners (Vendors, Product Management, Finance, Legal Compliance etc.) to gather business requirements and define program objectives
- Establish strong working relationships with cross-functional teams & partners to ensure there is alignment, buy-in and ongoing support of your programs
- Drive accountability from all workstream owners & contributing partners, across the business, in support of your programs.
- Lead the end-to-end rollout of new initiatives & processes, including the facilitation of training and creation of support materials incl. FAQs, wikis & presentation decks.
What we look for in you (ie. job requirements):
- 4-6+ years of project, program or change management experience
- Proven track record of handling large-scale projects across a variety of cross-functional teams
- Experience leading process improvements and inspiring change in complex environments
- Solutions oriented with a curious & analytical mentality
- Can turn incomplete, conflicting, or ambiguous inputs into clear impactful plans
- Excellent communicator - can influence a wide range of partners, facilitate training to large groups, and is comfortable presenting to senior leaders
- Able to lead change and be a champion for operational excellence & process rigour
- Experience working at a tech company or has a track record of quickly ramping up on complex projects / environments.
- Able to manage multiple stakeholders and priorities simultaneously
Nice to haves:
- Experience working in Product Operations
- Certification in Program Management or Project Management
- Experience working with Coda, Airtable, SQL or Advanced Excel
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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