Provisional to Permanent – IS Business Analyst - Principal (1054) - Citywide (160156)

THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY.

This is a Provisional to Permanent position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current provisional employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the 1054 - IS Business Analyst-Principal classification and only those who meet this requirement will be placed on the eligible list for consideration of future permanent position.

Application Opening: Tuesday, May 19, 2026
Application Deadline: Wednesday, May 27, 2026, at 11:59 PM (P.S.T)
Salary Range: $152,256 - $216,684 Annually
Recruitment ID: PTP-1054-160156 / RTF0160153-01127373

Appointment Type: Permanent Civil Service

San Francisco is a vibrant and dynamic city, at the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heightening the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The City and County of San Francisco employs more than 28,000 individuals in various professional jobs in a diverse array of services such as maintaining City streets & parks, driving buses and cable cars, providing public health services, keeping the streets safe, and firefighting.

Under general direction, provides direct ongoing supervision to other IS Business Analysts, or serves as the top technical authority for one or more related specialties, or provides technical leadership and direction and assumes technical responsibility for the completion of major projects; performs or oversees all or most of the systems development life cycle and ongoing administration functions, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; directs and participates in complex studies.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

When assigned to the Supervision specialty:

1. Supervise, assign, review and participate in the work of subordinates in assigned unit.
2. Ensure that appropriate policies and procedures are followed by subordinates; review and recommend a variety of personnel actions in such areas as performance evaluation, training, selection and disciplinary measures.
3. Analyze and recommend procedures consistent with departmental directives, policy regulations that are developed by higher-level management staff.
4. Analyze and resolve complex system problems; develop and implement modification as necessary; prepare special reports; maintain records of system documentation.
5. Consult on special requests for information and reports; participate in audits, integrated reviews and improvement studies, and quality control reviews.
6. Monitor, coordinate and assist in developing the assigned work unit budget.
7. Provide advice and recommendations to meet user needs.
8. Coordinate system related activities with other departments for multi-departmental system projects.
9. Manage complex systems; lead and schedule multiple projects; plan, analyze and develop new systems; develop enhancements to systems; analyze procedures; develop conversion plans; move data from one system to another; provide user training.
10. Review plans for software, hardware and telecommunications equipment and services; prepare specifications; oversee request for proposal process.
11. Develop annual MIS plans, including budgeting, configuring and purchasing hard and software.
12. Monitor and review work in progress, providing technical assistance and guidance.
13. Manage and monitor progress of contractors and vendors; facilitate contract payments; participate in the request for proposal process and re-negotiate amendments; resolve problems.
14. Manage and design the structure and growth of computer and telecommunications systems and networking; design, develop and implement new systems to support departmental activities; set scope, boundaries and objectives for system functions interfaces based on departmental needs.
15. Attend meetings as needed; represent unit on committees.

When assigned to the Project Leader specialty:

1. Analyze and evaluate existing complex systems for cost effective and efficient operation and recommend modifications; prepare feasibility studies; monitor technical design in relation to system changes; gather requirements and general information regarding users business needs relating to new developments or enhancements.
2. Identify opportunities for improving business processes through automation; prepare proposals to develop new systems or enhancements to existing systems, conduct feasibility studies.
3. Determine allocation of resources and installation schedules; prepare feasibility studies; determine operating characteristics and requirements; monitor and report progress of work.
4. Assure proper planning, engineering, documentation, installation and testing of systems to meet end user requirements; manage system maintenance activities.
5. Prepare budgetary cost estimates and develop project implementation proposals, documentation and scheduling; write technical specifications and requests for proposals.
6. Assure coordination and intra-network compatibility; assist with integration of manual and automated system procedures.
7. Coordinate multi-vendor support for the technical and administrative resolution of network troubleshooting problems.
8. Recommend contractor selection, may review contractor and vendor billings; monitor and evaluate quality of contractor/consultant products and services; coordinate interactions and activities of vendors.
9. Analyze regulatory rules and regulatory issues for their impact on current operations.
10. Provide technical support services to other agencies and departments.
11. Develop training exercises for subordinate staff and maintain technical education; may coordinate and/or present training classes.
12. Create work plans and monitor progress of project tasks; review staff work and train staff relating to the project work.
13. Create and document long-term strategies for project related information systems operations; translate business needs into IS directions; identify new information systems technology opportunities; may prepare and present long term plans.
14. Research, analyze and select hardware and software products.
15. May oversee certain project related production functions.
16. Monitor project related work schedules and completion dates.
17. Coordinate and/or attend project team meetings and user meetings.

When assigned to the Expert specialty:

1. Optimize system designs through review and analysis of user needs; customize systems through design and administration.
2. Identify opportunities for improvements in business processes through automation; make recommendations for new procedures and applications.
3. Analyze the feasibility of 'and develop requirements for new systems and enhancements to existing systems; prepare cost estimates and schedules for modifications; set scope, boundaries and objectives for system' functions and interfaces based on departmental needs.
4. Design, develop and implement new systems to support departmental activities.
5. Define system requirements; design, code, test and debug systems; train users on new applications.
6. Develop or modify system design: write detailed design specifications.
7. Provide advice on the functionality of new programs and compatibility of modifications to ensure user needs are met.
8. Evaluate software and hardware products on multiple platforms; make recommendations for compatibility, based on user requirements and systems analysis.
9. Provide analysis and technical support for highly complex systems; troubleshoot systems problems; implement solutions.
10. Support and maintain highly technical systems or networks; analyze and evaluate systems for cost effective and efficient performance; recommend modifications.
11. Coordinate the efforts of analysts, engineers and operators in the implementation of projects spanning multiple systems and sites; multiple platforms.
12. Manage and monitor the progress of contractors and vendors; resolve problems.

Applicants must meet the Minimum Qualifications requirement by the final filing date unless otherwise noted.

MINIMUM QUALIFICATIONS:

Experience:

Must be a Current Provisional Employee in Class 1054 who has worked at least 2,080 hours in Class 1054 with no break in service.

AND

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

AND

Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Education Substitution: Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Verification of Experience and/or Education:
Every application is reviewed to ensure that you meet the minimum qualifications listed in the job ad. Please review the information on Employment Application and Minimum Qualifications and Verification of Experience/Education | City and County of San Francisco for considerations taken when reviewing applications. 
 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification 

Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class.  

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to a lower score. 

Note: Any misrepresentation or falsification of one's education, training, or work experience, or attempted deception on the application, may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Selection Procedures/Examination Requirements: 
1. Job Application: Application must fully complete the job application for this recruitment on the City and County of San Francisco’s website. Information from resumes does not substitute for the information on the application or preliminary questionnaire.  
 
2. Questionnaire - Training and Experience Assessment (Weight 100%): 

During the application process, applicants will be prompted to complete a questionnaire as part of the online employment process.  

It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. 

Important: Please answer the questionnaire thoroughly, even if the information is already included in your application or resume. 

Ranking Based on Verified Provisional In-Class Service Duration:

Qualified applicants will be ranked on the eligible list based on the length of their Provisional City service in the 1054 - IS Business Analyst - Principal class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records, which will serve as the final authority in determining qualifying service.

NOTE: Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process. The department may administer additional position-specific selection procedures to make the final hiring decision.

Eligible List/Score Report:

A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., because of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Duration of Eligible List:

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification:

The certification rule for this selection process will be "Rule of the List".

Terms of Announcement and Appeal Rights: 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] 

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission. 

Duration of Eligible List:

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification:

The certification rule for this selection process will be "Rule of the List".

Terms of Announcement and Appeal Rights: 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] 

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please get in touch with the exam analyst, Kristi Sevilla at [email protected]. Please include the recruitment ID, PTP-1054-160156, in the subject line.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.