Provides support and documentation for a healthcare technology platform, authors and quality-checks AI-driven automations, executes high-volume repetitive tasks, and improves applications and developer tooling. The role requires accurate process execution, structured technical documentation, collaboration through GitHub, Slack, and JIRA, rapid ramp-up, strong communication, and software engineering fundamentals. This is a fully remote three-month contract with possible extension.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a QA/Support Engineer to author and QA AI-driven automations against defined healthcare workflows, execute high-volume repetitive automation tasks with accuracy, and maintain structured technical and process documentation for a healthcare technology platform. You will contribute to continuous improvements of core applications and internal tooling while collaborating across product, engineering, and QA teams using GitHub, Slack, and JIRA. This is a 3-month contract engagement with potential for extension, requiring fast ramp-up and strong attention to detail.
WHAT YOU WILL DO
- Provide support and documentation.
- Execute detailed and high-volume, repetitive automation tasks with accuracy.
- Contribute to continuous improvements of core applications and internal developer tooling to optimize customer and team workflows.
- Create structured technical and process documentation to support ongoing application operations.
- Utilize remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain project alignment and speed.
MUST HAVES
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
- 1+ years of technical or software-adjacent experience; comfortable working from structured process documentation.
- Experience authoring and QAing AI-driven automations against defined healthcare workflows.
- Fast ramp-up time expected within a few days of joining.
- Detail-oriented and comfortable with high-volume, repetitive task execution.
- A strong sense of ownership and willingness to overcome every challenge with the same level of energy, regardless of the complexity or the end goal.
- Experience working in an environment leveraging remote communication and collaboration tools such as GitHub, Slack, and JIRA.
- Strong communication skills with excellent interpersonal effectiveness, in one-on-one interactions and presenting to a room.
- A deep sense of quality and attention to detail.
- Strong software engineering foundation and experience.
- Upper-intermediate English level.
NICE TO HAVES
- Experience within the healthcare domain.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
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