Develops new retail business through consultative sales, supports customer onboarding and training, builds long-term client relationships, advises accounts, monitors volume and service performance, coordinates with operations and Accounts Receivable, and uses customer feedback to improve products and services. Requires 2–4 years of sales or account management experience, strong communication and organization skills, a driver’s license, and availability to travel up to 50%.
Service Center
CSCS TXEssential Job Duties:
- Bring on new retail business to the Protech organization through a structured consultative sales approach.
- Provides assistance to new customers for account set up and training support required to maximize sales, profits, productivity and customer satisfaction
- Develops and maintains productive, long-term client relationships through visitation, phone calls, letters, and corporate support materials
- Serves as an advisor for existing clients, consulting in current products , industry updates and determine individual client needs
- Work closely with customers to increase and/or maintain monthly volume targets as well as monitor service, delivery and performance
- Work with operational counterparts to ensure customer satisfaction, meeting of commitments and eventual hand off of account management responsibilities
- Acts as liaison between accounts, company staff, and Accounts Receivable department to build and maintain healthy financial relationships
- Use customer feedback to recommend modifications to products and/or services
Skill/Requirements:
- Minimum 2 to 4 years sales, account management or similar experience
- High school diploma or equivalent required. Associate or Bachelor's degree preferred.
- Excellent interpersonal and written/verbal communication skills
- Solid organizational and follow up skills
- Demonstrated ability to attain high levels of internal and external customer satisfaction
- Entrepreneurial spirit – finding creative ways to accomplish the company goals within set parameters.
- A valid Driver’s license is required
- Availability to travel up to 50%
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
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