Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.
If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
- Teamwork: We achieve our goals collaboratively.
- Growth Mindset: We are focused on continuous improvement for our team members and our clients.
- Integrity: We operate with transparency and prioritize the needs of our clients.
- Ownership: We take responsibility for our work and ensure commitments are fulfilled
Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
What You Will Do
Client Support & Troubleshooting
- Resolve escalated support requests and complex technical issues.
- Handle break/fix issues, application installations, and user-level configuration changes.
- Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
- Provide remote and onsite support for client environments.
Infrastructure & Systems Administration
- Configure and support Windows Server 2016, 2019, and 2022 environments.
- Assist with Hyper-V host setup, server administration, networking, and security tasks.
- Troubleshoot and deploy SonicWall firewalls.
- Manage networking switches and access points. (Datto Experience PLUS!)
- Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.
Team Collaboration & Mentorship
- Provide guidance and mentorship to Level I technicians.
- Collaborate with the technical team to deliver exceptional service to clients.
- Escalate tickets appropriately and contribute to shared technical knowledge.
Documentation & Process
- Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
- Maintain and update the documentation platform so procedures, configurations, and client details remain current.
- Ensure clients receive clear, professional communication throughout the support process.
Requirements🎓 Experience & Qualifications
- CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
- MD‑102 preferred
- Strong knowledge of Windows 10/11 and macOS
- Strong knowledge of Windows Server 2016, 2019, and 2022
- Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
- Working knowledge of on-premise SharePoint administration
- Working knowledge Microsoft 365 Office Suite and cloud services including Intune
- Experience with Azure and/or AWS is a plus
- Experience with Datto BCDR and/or SaaS Backup is a plus
- Experience with VOIP telephony including Microsoft Teams is a plus
- Exceptional written and verbal communication
- Ability to work independently and collaboratively
- Strong time‑management and organizational skills
- Ability to lift and transport equipment
Benefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
- 💰 Competitive salary: $30 - $35/hour
- 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
- 📱 Monthly cell phone stipend to support your connectivity needs
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
Similar Jobs
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Own end-to-end university recruiting: build campus strategy and brand, run high-volume full-cycle hiring for interns, co-ops, and new grads (technical roles), manage intern-to-full-time conversions, partner with business and intern program teams, maintain bias-reduced evaluation, and report on metrics to optimize seasonal outcomes.
Top Skills:
AIAtsAutonomyC++RoboticsSourcing Tools
AdTech • Artificial Intelligence • Cloud • Digital Media • Marketing Tech • Analytics • Consulting
Design and implement enterprise analytics tracking across web, mobile, and SPAs using Tealium and other TMSs. Maintain data layers and SDRs, configure tags and events, validate data integrity, collaborate with engineering teams, mentor junior staff, produce technical documentation, and support presales and thought leadership activities.
Top Skills:
Adobe AnalyticsAdobe LaunchAmplitudeAndroid SdkCSSGoogle Analytics 4HTMLIos SdkJavaScriptSegmentTag Management System (Tms)Tealium EventstreamTealium Iq
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead and coach a team of Complaint & Litigation Specialists to log, research, and resolve complaints and grievances. Manage team inventory, workflows, and performance, build cross-functional partnerships, ensure compliance with regulatory requirements, and drive timely, accurate case closures.
Top Skills:
Inventory Management SoftwareExcelPowerPointSharepoint
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
