Manage software subscription renewals and related expansions by reviewing customer usage, contract terms, and subscription history. Engage customers proactively, explain renewal and pricing options, coordinate quotes and ordering documents, and ensure timely, accurate execution. Collaborate with Sales, Customer Success, and Accounting while handling non-routine situations and supporting customer retention, satisfaction, and subscription profitability.
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
Why this role is so important
Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription industry. As we grow, we must maintain and even increase this rate.
About the Position
We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.
You will be accountable for proactively working through to on-time completion of renewing software subscriptions. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since there can be hiccups along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.
What You will do
- Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
- Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
- Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.
- Educate customers on relevant subscription options based on their current and future product and service goals
- Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures
- Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are seeking
- Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
- Ability to discuss contract compliance, expansions, and product pricing with customers
- Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time
- Experience with Salesforce.com or other CRM systems.
- Ability to work odd hours and or additional hours supporting global customers during times of critical volumes
- Interest in learning about modern software development and associated technologies
- Strong preference for candidates located in EST or CST
What we are proud of
- 2023 Fast Company Best Places for Innovators
- 2023 Leader in Forrester-Wave for Software Compensation Analysis
- 2023 Gartner's Magic Quadrant
- 2023 Software Report's Top 100 Software Companies
- 2023 BuiltIn Best Places to Work
- 2022 Frost & Sullivan Technology Innovation Leader Award
- 2022 PeerSpot Silver Peer Award in Software Composition Analysis
- 2022 Tech Ascension Best DevOps Security Solution Award
- 2022 NVCT Cyber Company of the Year
- Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest.
- Diversity & Inclusion Working Groups
- Parental Leave Policy
- Paid Volunteer Time Off (VTO)
#LI-AL1
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Own and close a high-volume portfolio of SaaS renewals, meeting quota, pricing uplift, and multi-year conversion targets. Manage the full renewal cycle from outreach through negotiation and close, identify expansion opportunities, maintain accurate Salesforce/CPQ forecasts, and build repeatable workflows. Partner with Account Executives, Marketing, and Enablement while helping establish renewal processes and playbooks.
Top Skills:
CpqCrm AutomationGainsightSalesforceSalesloft
Real Estate
Manages high-volume lease renewals remotely across multifamily properties, communicating with residents, coordinating issue resolution with site teams, applying renewal pricing, tracking retention activity, and supporting leasing leads and tour scheduling. Maintains accurate records, ensures Fair Housing compliance, and shares resident insights to improve retention strategies. Requires occasional travel to properties for in-person support.
Top Skills:
Crm IqHappycoExcelMS OfficeMicrosoft OutlookMicrosoft TeamsMicrosoft WordRentcafeYardi
Edtech
Leads and mentors Renewal Specialists while managing an assigned portfolio of school and district software renewals. Owns the full renewal cycle, including customer outreach, pricing, negotiation, forecasting, contract review, purchase orders, and closing. Identifies upsell, cross-sell, and professional learning opportunities, maintains Salesforce accuracy, analyzes adoption trends, and partners with Sales, Sales Operations, and Customer Success. Coaches team performance, escalates complex issues, improves renewal processes, and supports customer demonstrations.
Top Skills:
Google SuiteMS OfficeSalesforce CRM
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
