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Additional Information: This hotel is owned and operated by an independent franchisee, STE Le Palais Paysan SARL. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
The Reservations & Revenue Executive is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.
Key Responsibilities
Revenue & Inventory Management
•Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability.
•Maintain accurate and up-to-date reservation system information at all times.
•Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels.
•Execute sales and revenue strategies within reservation and sales systems.
•Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner.
Reporting & Forecasting Support
•Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue.
•Assist the Director of Revenue with weekly and monthly forecasting activities.
•Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings.
Reservations & Customer Service
•Process all reservation requests, modifications, and cancellations accurately and efficiently.
•Drive customer loyalty by delivering service excellence throughout every guest interaction.
•Accommodate, document, and follow up on special guest requests.
•Answer guest inquiries regarding room types, rates, hotel facilities, and services.
•Apply effective upselling and sales techniques to maximize revenue opportunities.
•Input, access, and manage data accurately within the reservation system.
•Ensure correct reservation coding, rate application, and room type designation.
Training & Collaboration
•Provide regular reservations system and process training for Front Office associates.
•Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives.
•Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets.
Qualifications & Skills
Required
•Proven experience in Front Office and/or Reservations within a hotel environment.
•Strong sales and revenue optimization skills.
•High level of attention to detail and accuracy.
•Advanced knowledge of Opera PMS.
•Excellent communication and customer service skills.
•Strong analytical and reporting skills.
Preferred
•Experience working with Marsha and Empower Reservations systems.
•Experience with the One Yield RMS (or similar, if no Marriott experience)
•Basic knowledge of MarRFP or similar platforms (e.g., Lanyon).
•Familiarity with One Source and CVENT.
•Previous exposure to revenue management or distribution environments.
Personal Attributes
•Results-driven with a strong commercial mindset.
•Organized, proactive, and able to manage multiple priorities.
•Team player with the ability to collaborate across departments.
•Guest-focused with a passion for service excellence.
Local contract. 7000-9000.
This company is an equal opportunity employer.
frnch1
About the TeamThe Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.What you need to know about the San Francisco Tech Scene
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