Resource Planning Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Brief Overview

Responsible for scheduling Providers and ancillary staff in Minute Clinics to ensure adequate market coverage with the goal of keeping the clinics open 100% of the time. The MinuteClinic Region Coordinator must be able to navigate multiple scheduling platforms and look at overtime, the needs of clinics and understand the dynamic work environment and identify unique staffing needs of retail health clinics. The coordinator will work with their direct supervisor, the market leadership, and staff to analyze market-level scheduling and financial reports related to staffing & scheduling.

What you will do

• The Region Coordinator will be required to support a full-time 40-hour schedule-8 hours per day (M-F) with work hours between 6 AM – 6 PM. 
• Scheduling and coordinating the work schedules (Clinical & Non-Clinical) of Providers and ancillary staff utilizing various scheduling tools while managing multiple regions/states.
• The scheduler will be responsible for scheduling markets that have established a rotating schedule, and for supporting all markets with on call duties and replacement of staff as needed.
• Scheduling based on policies and procedures and scheduling timetables. 
• Ensures that markets are within staffing & scheduling budget, generate reports to ensure minimum hours/weekend shift requirements are being met, identify trends in OT and non-clinical hours and for monthly financial trend reports for Area Directors and Chief Nurse Practitioner Officer. 
• Coordinates schedules with market leadership to find providers to fill open shifts caused by vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime. 
• Recognizes staffing needs according to seasonality and works with the market leadership to develop the right staffing model and forecasting. 
• Maintains/creates provider and ancillary staff profiles in scheduling system and supports maintenance and updates to any provider/ancillary staff information. Create Orientation schedules. 
• Day-to-Day Scheduling Support: Updates to Clinical Management tool and other scheduling tools daily 

For this role you will need Minimum Requirements

• 1 year minimum in scheduling

Preferred Qualifications

• Knowledge of Workforce Scheduling Practices  
• Deadline oriented 
• Attention to Detail 
• Critical Thinker 
• Problem Solving 
• Customer Service 
• Negotiator/Influencer 
• Ability to work independently or with others in a fast-paced environment (in-person or virtually) 
• Ability to prioritize/organize work 
• Proficient with Microsoft Windows 
• Comfortable navigating web-based applications sites; use of related scheduling software systems in the past preferred.  
• Ability to see the big picture  
• Ability to Communicate Effectively with all levels (Providers, SPMs, ADs, Leadership) 
• Change Management 
• Integrity 
• Positive Attitude 

Education

• High School diploma or GED equivalent

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.