Retail Regional Manager

As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities.

Most importantly, at Citizens we’re more than a bank and here, you’ll feel valued for who you are supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.
• Grow the business and achieve scorecard metrics, and ensure operational integrity ( this is done through prescribed routines of in branch coaching sessions).
• Translate business and regional priorities to branch activities.
• Set clear expectations and hold colleagues accountable.
• Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.
• Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.
• Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.
• Engage and inspire others to deliver on customer commitments and Provide a consistent branded customer experience.
• As P&L responsibilities are assumed by the Retail RM, growing a profitable business and managing the P&L will be an increasing performance expectation.
• As span of control widens, RMs need to adapt their remote management capabilities.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree or equivalent professional experience.

• Demonstrated leadership ability, including coaching and developing teams to achieve sales excellence, deliver exceptional customer service, and maintain operational integrity in high-volume environments.

• Proven success in managing sales objectives, meeting deadlines, and achieving branch goals within a profit and loss framework.

• Commitment to delivering an outstanding customer experience, as evidenced by strong customer satisfaction survey results.

• Established relationships with community and civic organizations, fostering strong local partnerships.

• Must meet all requirements of the SAFE Act, including successful completion of background checks and obtaining a unique NMLS identifier.

• Prior experience as a Retail Banking Regional Branch Manager is preferred. 

Hours & Work Schedule

• Hours per Week: 40 
• Work Schedule: M-F, 8-5pm