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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
Typeform is fully remote by design. For this role, we can hire candidates based in the ET timezone in the US.
Typeform is scaling globally — across customers, markets, and go-to-market motions — and our systems need to scale with us.
Right now, some of our most critical revenue and support workflows are early-stage, fragmented, or manually held together. Product data doesn’t always flow cleanly into our GTM tools. Support teams don’t always have the context they need to hit SLAs. Partner data lives in too many places. And high-intent product signals (like PQLs) take far too long to reach Sales.
This role exists to fix that.
As Revenue Operations Lead, you’ll be the technical owner who connects product, data, support, and GTM systems — building the foundations that reduce churn, enable international growth, and power our next stage of revenue scale.
This is a hands-on, high-impact role for someone who enjoys messy systems, complex integrations, and turning ambiguity into structure.
Things you will do:Own and evolve the Support Operations infrastructure- Take full ownership of our Zendesk setup, including widgets, automations, and bots.
- Build and maintain Zendesk data pipelines so Support teams have the right customer context (plans, SLAs, product signals) at the right time.
- Partner closely with Product and Engineering to ensure backend systems integrate cleanly with Support tooling.
- Design and architect data pipelines that connect our product, warehouse, and GTM systems.
- Translate Product Qualified Leads (PQLs) and Product Qualified Accounts (PQAs) into actionable, automated workflows for Sales.
- Eliminate manual processes that currently delay outreach by weeks.
- Lead the technical enablement of Zendesk bots and workflows for international markets.
- Support scaled CS initiatives through tooling, automation, and content delivery infrastructure.
- Ensure our systems are ready for global growth — not just today, but long-term.
- Build the infrastructure and reporting that synthesizes feedback from Support, Sales, and CX.
- Create clear, consistent formats for sharing insights with Product Managers.
- Ensure real customer signals influence product decisions.
- Architect and maintain partner data tracking across tools like Crossbeam and PartnerStack.
- Ensure partner attribution, performance tracking, and reporting are reliable and always on.
- Provide timely, accurate data to inform partner strategy and investment decisions.
- Proven experience in Revenue Operations, Sales Operations, or a similar technical GTM role with a growing SaaS organization.
- Deep experience owning and optimizing complex GTM tech stacks.
- Strong data skills, including comfort working with SQL and data pipelines.
- Experience with Reverse ETL or data integration tools (e.g. Census, Hightouch, or similar).
- A strategic mindset — you design systems with long-term business goals in mind.
- A hands-on approach and comfort working in early-stage or evolving environments.
We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
Typeform San Francisco, California, USA Office
San Francisco, CA, United States
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