RingEX Director, User Experience

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

About the Global UX Team

The Global RingCentral UX organization is based at RingCentral HQ in Belmont, CA. The team has a voice at the executive level, reporting directly to the SVP of RingEX Product.

The team works closely with local Product and Engineering teams and remote development centers in Europe, China and Inida. The team delivers initiatives in an environment of collaboration, high productivity, and low drama.

The Role

This is a visionary and managerial role. This is a hands-on leadership role for a hands-on team leader, not an individual contributor job with some management responsibility.

Fundamentally, your challenge is to advocate for the user by translating business objectives and constraints into high-quality user-centered deliverables. You will be responsible for the vision and execution of all work created by the product designers. The job of the director is to frame the problems to be solved and to design the teams that design the products.

Key Responsibilities

As a Director, User Experience you will:

• Drive the design across an entire area of our enterprise and end-user web/desktop and mobile products.

• Lead an existing team of strong individuals on the interaction design team to deliver UX from conceptualization to launch and follow-up for multiple projects.

• Drive large projects from conception through delivery with a collaborative design approach.

• Oversee design deliverables to ensure quality of both design and presentation.

• Hire, manage, and cultivate the career development of design team members in multiple geographies.

• Define and own a varied menu of UX design processes for project initiatives, including ideation, user-flow analysis, wire-framing, interaction design, and execution.

• Provide clear creative direction and feedback, ensuring effective inter- and intra-team communication.

• Work closely with leadership in visual design, production, copywriting, server, and UI engineering to ensure design specifications are an excellent fit with development constraints.

• Work with product management leadership on project objectives and prioritization to achieve clear and measurable expectations.

• Advocate for the user experience across the company

• Attract and retain new design talent with the design team.

• Create staff career development plans and goals and conduct performance and compensation reviews.

• Plan and facilitate collaboration and design activities with UX and cross-functional teams (e.g., brainstorms, design sprints, workshops).

• Meet with upper management to explain strategies and solutions.

Skills and Experience

• Bringing humans together to achieve a vision with common goals and shared values.

• Making tradeoffs in an environment of often-conflicting objectives, e.g., deliver great experience on a deadline with fixed resources.

• Mature leadership with proven experience in seeing the bigger picture and your role in it.

• Understanding business drivers, defining UX metrics against those drivers, measuring and reporting on results.

• You work equally well with designers and engineers and understand the symbiosis that exists between the two.

• Ruthless prioritization and an ability to focus on key issues.

• Developing individual contributors and the next generation of leaders.

• Balancing creativity with consistency.

Qualifications

• 10+ years of design experience with at least 5 years in a UX environment.

• At least 3 years of hands-on team leadership.

• Minimum of BA/BFA in design, human factors engineering, or a related field; MA/MFA/MBA preferred.

• Strong portfolio of interaction design work created both individually and indirectly though teams of direct reports.

• Web design experience in any of the legacy UX role titles, preferable with web applications or transactional websites.

• Ability to thrive in a start-up environment.

• Bonus points for experience with enterprise applications.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program

RingCentral’s UX/UI team develops the features, interfaces, and designs that are helping redefine the way the world communicates. World-class research, design and project management skills all help raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, our UX/UI team is the perfect environment to dream, produce and share your ideas with the world. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, California, the compensation range for this position is between $196,700 and $281,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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