SaaS Technical Consulting Analyst (Remote – PST Working Hours)

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.

As a SaaS Technical Consultant Analyst, you will support the technical delivery of SaaS upgrade projects for clients using our Research Suite software. Working alongside experienced Technical Consultants, Project Managers, and other Huron teams, you will develop the technical skills needed to help prepare client environments, execute upgrade activities, troubleshoot issues, and support successful go-lives.
You’ll be part of the Software Services team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.

Your day-to-day responsibilities may include:

• Supporting technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization
• Assisting with environment preparation, configuration, validation, and other technical tasks required for client upgrades
• Researching and analyzing technical issues, using available information and resources to troubleshoot, identify potential root causes, and help determine appropriate next steps
• Researching, analyzing, troubleshooting, and helping resolve technical issues identified during upgrade activities
• Collaborating with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues
• Communicating technical status, risks, issues, and dependencies clearly to project team members
• Following established upgrade processes, technical procedures, checklists, and quality standards
• Maintaining accurate project documentation and capturing technical findings and resolutions
• Contributing to continuous improvement by identifying recurring issues and helping develop tools, documentation, job aids, and process improvements
• Building knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologies
• Participating in upgrade activities that may occur outside standard business hours, including evenings or weekends, as needed

Required:

• U.S. work authorization is required
• Bachelor’s Degree in a computer science related field or equivalent work experience
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
• Strong critical thinking, analytical, and problem-solving skills, with the ability to investigate issues, evaluate information, and develop potential solutions
• Ability to work independently and collaboratively within a remote, globally distributed team
• Strong written and verbal communication skills
• Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders
• Ability to context switch and juggle multiple competing priorities
• This position is remote, infrequent travel required
• Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)

Preferred:

• 1-3 years of experience working in a customer or internal software support position
• Experience supporting enterprise class, multi-tier web applications
• Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
• Familiarity with SQL and C#
• Familiarity with source control concepts

The estimated base salary range for this job is $65,000 - $90,000.  The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy.  Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $70,200 - $100,800. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position LevelAnalyst

CountryUnited States of America