Sales Support Analyst

What you'll do:

• Manage workflows: Oversee time-sensitive processes to ensure accuracy and deadlines
  are consistently met.
• Credit Checks: Conduct thorough due diligence on high-value customers to assess risk
  and ensure compliance.
• Contract Creation: Prepare detailed and accurate contracts, ensuring all components are
  correct and aligned with internal requirements, with a clear understanding of how
  contracts flow into Operations.
• Contract Booking: Coordinate with Operations to properly book contracts and ensure
  smooth execution.
• Broker Confirmation: Work closely with brokers to confirm deal details and ensure
  alignment across all parties.
• Closed Deal Logging: Accurately log completed deals and manage all post-contract
  activities.
• Complex Billing Sales Support: Take ownership of complex billing scenarios, including
  audits, issue resolution, and ensuring accuracy in invoicing and post-contract financial
  processes.
• Post-Contract Management: Oversee activities after deal closure, ensuring all
  contractual and operational obligations are fulfilled.
• Broker & Customer Coordination: Partner with brokers to ensure timely customer
  payments and proactively address any billing or account issues.
• Operational Follow-Ups: Act as a liaison with Operations to ensure broker and customer
  requests are handled efficiently and with high-quality service.
• Team Support: Provide backup and support to other Sales Support team members when
  they are out of office (OOO).
• Maintain data accuracy: Import and manage data with precision to protect client and
  deal integrity.
• Keep reports current: Maintain accurate internal reporting for clear visibility across
  teams.
• Provide cross-functional support: Step in where needed to assist with pricing, contract
  generation, and booking

What you bring:

• Bachelor's Degree or four-year degree from an accredited college or university required
• Demonstrated energy analyst and analytical experience
• Demonstrated knowledge of energy markets and related subject matter
• 2 -4 years analyst experience in a ERCOT and PJM retail energy advisory and/or brokerage business environment
• Must be proficient in Microsoft Office Suite (Excel & Word) & Google Cloud based products
• Attention to detail a must
• Excellent time management skills and ability to balance multiple tasks
• Ability to self-start within the atmosphere of a fast-paced team-oriented environmen

Additional Information/Conditions:

• Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
• Must be available to travel on occasion with the need for some overnight trips
• Must be willing and able to comply with all ethics and safety policies
• Ability to meet highest attendance requirements
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Proficient computer user of standard office tools