ABOUT THE ROLE

As Customer Success Manager, you will operate as the lead point of contact for any and all matters specific to our Real Estate agents and collaborate cross-functionally, pulling in the right resources for our agents at the right time. You will also be in a strategic role, advising our clients (some of the highest producers in the real estate industry) on how to grow their businesses. We help our customers create their brand, launch a website, build and execute on a marketing plan, learn how to use the Side application, and build a business plan.

After agents have been onboarded, you will be responsible for the continued management of the account. This includes weekly meetings and ongoing customer support. As requests from customers come in, you are tasked to prioritize them by need, vitality and availability of resources across the entire Agent Success team. We manage our agent partners’ business with care and understanding to reflect our value proposition. We always seek to understand the business problem our partners are trying to solve and to confidently present the best solution to support their business. Based on successful business cases, you will establish best practices that benefit all agent partners.

WHAT YOU'LL BE DOING

• Discussing new projects with agent partners and crafting actionable tasks including timelines
• Checking and reporting on progress of all deliverables and projects, and making sure deadlines are met
• Communicating with agent partners about current projects, roadblocks (always present solution), solving any problems
• Researching, selecting and managing vendors, always looking for cost efficiencies
• Conducting weekly conference calls or meetings with agents presenting clearly the progress of all current initiatives, projects and requests
• Proactively monitor any agent partners’ obstacles and if vital raise w/ Executive Team
• Training customers on our application and our processes; teaching best practices
• Share product development suggestions and communicate user feedback to Product
• Perform a range of team lead coordination tasks such as creating and updating projects (and tasks) in Asana, updating status docs to monitor and communicate updates about work in progress internally and externally

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

• You care deeply about people and helping others to achieve their goals
• Have strong experience coaching/mentoring real estate agents
• Have 3+ years experience in account management, customer support, or customer success within real estate
• Are entrepreneurial. You need to be a self-starter who is comfortable with ambiguity and defining your own direction You can operate autonomously in a fast paced environment with capacity to make informed decision and guide our customer’s success
• Build and follow processes and procedures that can scale as we grow. Your leadership in defining best practices and processes will be essential to scaling effectively

COMPENSATION/PERKS

• Competitive salary
• Stock options
• Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)
• Flexible PTO
• $1,000/yr for learning and development
• Pet friendly environment

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ABOUT SIDE

At Side, we believe everyone should own their path. 

Side is the only real estate brokerage platform that helps top-producing agents, teams, and independent brokerages create and grow their own boutique companies — without the cost, time, or risk of operating a brokerage.

Side’s goal is to create and power thousands of agent-owned local real estate brands that serve the needs of their clients and communities better than anyone else. We’re pursuing this goal by building proprietary, best-in-class transaction management technology and providing premier support services (including brand creation, business guidance, and legal coverage) to our exceptional partner agents.

Side is backed by over $300 million in funding from top-tier venture capital firms, including Coatue Management, Tiger Global Management, and D1 Capital Partners. The company was named a Most Innovative Company of 2022 by Fast Company and 2021 Company of the Year by Inman News, the real estate industry’s leading publication.

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.