Sales Operations Associate - Returnly at Affirm (Remote)

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly. 

This role focuses on our Returnly product, which helps brands that care about shopper loyalty offer better product returns.
You will partner with Go-to-market functions essential to revenue growth at Returnly providing support with internal GTM processes, deal desk and ad-hoc reporting needs along with administering the full GTM tech stack. You will drive alignment internally for system changes, and policy & process updates. You will innovate to solve business challenges working cross functionally with sales, onboarding, success and marketing. This role will report directly to the Business Operations Lead. This is a critical role and is perfect for someone looking to advance their career in Revenue/Business Operations.
You have the drive and tenacity to get the job done. A self-starter that is motivated to go above and beyond the task at hand and thriving in a fast-paced working environment. You are hands on in solving operational challenges and can prioritize ad hoc tactical tasks alongside strategic inputs.
What you'll do
  • Build a deep understanding of the processes across the funnel through regular shadowing sessions and identify enablement opportunities
  • Design/contribute to tech stack changes and integrations
  • Run regular data quality initiatives to support data driven decision making
  • Provide deal desk support to our sales and customer success teams and regularly interface with finance around revenue recognition
  • Provide overall support and departmental coordination of GTM teams inquiries, ad-hoc requests, and projects
  • Manage day to day admin of all internal tools (Salesforce, Outreach, Pandadoc, ChurnZero etc)
  • Build and maintain Salesforce dashboards
  • Help with key integration and data projects related to merging the Returnly/Affirm tech stack

What we look for

  • Minimum 2 years experience in revenue/sales/customer success operations
  • At least 2 years of hands on experience with Salesforce
  • Passion for getting close to the GTM teams and understanding the operational details of their work, not just the strategic ones
  • Ability to deal effectively with ambiguity, work well under pressure, with a high degree of adaptability and flexibility 
  • Ability to bring structure to ambiguous areas of opportunity
  • Comfortable with excel
  • Self-starter mentality with the ability to learn autonomously and on the go
  • Prior startup experience is a big plus
  • Excellent communication skills for cross functional collaboration
  • Understanding of a SaaS Business and knowledge of SaaS revenue principle

Bonus points

  • Previous experience with Customer Success tools such as ChurnZero, Gainsight
  • Previous experience with providing deal desk support
  • Previous experience of working at a high growth SaaS company
  • Salesforce certifications

What you will get

  • Opportunity to work for a recently acquired scaleup
  • Work remotely anywhere from the East Coast with an option to go to a variety of Affirm offices across the country
  • Get a chance to work on interesting post acquisition projects and develop your revenue operations career

Location - Proximal to Chicago / New York / Pittsburgh 

Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia.  Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages


Affirm is a remote-first company! Our brick and mortar offices remain operational and accessible for anyone to use on a voluntary basis.

What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here:

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