Company Description
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives, designers and UX researchers confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including more than half of the world’s top brands, and has delivered human insights to over 35,000 companies to-date. Backed by Accel and OpenView, UserTesting is headquartered in San Francisco, CA. To learn more, visit www.usertesting.com.

Job Description

What makes the difference between a product that's engaging, compelling, and easy to use — and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to create great experiences.

As a Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes.
This role is based in the Northeast Region of the U.S.

What you'll be doing:

• Collaborate with Enterprise Regional Sales Directors, Account Executives, and Customer Success Managers to identify customer’s business goals and initiatives, and uncover unmet needs and challenges 
• Consult and partner with various stakeholders from C-Suite Executives to Researchers to maximize the quality and value of the insights they will gather from UserTesting’s solution
• Develop strategic solutions that map to customer’s business goals and initiatives
• Provide recommendations and best practices on how UserTesting can address business goals and initiatives, unmet needs, and challenges 
• Deliver relevant and impactful product demonstrations that impress the value of UserTesting’s solution in relation to customer’s goals & initiatives
• Develop a deep familiarity of the UserTesting platform via hands-on training leveraging relevant use cases 
• Demonstrate understanding and value of customer experience research methodologies conducted via the UserTesting platform
• Lead and/or consult on Proof-of-Concepts (POCs) to ensure results address and impact a strategic business goal or initiative
• Partner with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
• Communicate effectively with Sales team regarding sales activities and strategies
• Inform the Product teams of trends, use cases, and business impact of how specific capabilities are delivering / undelivering against customers’ business goals & objectives
• Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking

Qualifications

• Bachelor’s or Master’s Degree in relevant field
• 3+ years within a customer-facing or consultative firm; preferably as a Solutions Consultant or Solutions Engineer
• 5+ years within a client-side environment leading research initiatives 
• Deep understanding of both qualitative and quantitative methodologies
• Excellent written, oral, interpersonal, and presentation skills
• Excellent analytical and problem solving skills
• Ability to manage multiple projects simultaneously and be results oriented
• Strong passion for CX practices, research, and technology
• Experience with our product a plus!

Additional information

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.

Learn more about what it’s like to work at UserTesting at: https://www.usertesting.com/about-us/jobs