Senior Billing Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

About the Role
We are seeking an experienced and dynamic Manager/Sr. Manager of Billings, Credit & Collections to lead and transform our billings and collections processes. In this pivotal role, you will oversee the Billings, Credit & Collections team and related functions, collaborating closely with Revenue Operations and Revenue Accounting teams to enhance efficiency and scalability. This position demands both strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. Your leadership will be instrumental in identifying opportunities for process improvements and automation, driving change, and achieving outstanding financial performance.

What You Will Be Doing

• Leadership & Management: Oversee the billings, credit & collections teams, ensuring day-to-day operations are efficient and effective. Foster a high-performance culture and motivate team members to exceed targets.

• Process + Systems: provide vision and strategy around automation and process opportunities. Guide and lead billing systems automation(s).

• Own implementation of usage-based billing, ensuring accurate usage capture and invoicing across systems.

• Monitoring & Reporting: Monitor and report on accounts receivable status, aging, and collections activities. Provide regular updates on key metrics to Finance leadership and make data-driven recommendations for improvement.

• Customer Engagement: Negotiate payment plans and settlements with delinquent customers, initiating legal actions when necessary. Engage with customers to ensure timely payments and resolve escalations.

• KPI Reporting: Prepare and present monthly and quarterly reports on billings, credit, and collections performance, highlighting areas for improvement.

• Financial Support: Support month-end close processes and financial reporting reviews.

• Assist with internal and external audits, ensuring compliance and accuracy.

• Minimum of 10+ years of experience in Accounting/Billings/Collections, with at least 3 years in a people management role. Experience in high-growth enterprise SaaS or technology public companies is highly desirable.

• Technical Expertise: Strong knowledge of accounting principles, billings operations, credit analysis, and collections techniques.

• Proficiency in ERP systems Netsuite (a must), Orb, Salesforce (a plus) and Anrok (a plus)

• Process Design & Improvement: Proven ability to design and optimize order-to-cash processes. Experience with process automation and systems integration.

• Leadership & Team Building: Demonstrated ability to lead and motivate high-performing, customer-focused teams in both onshore and offshore locations.

• Communication & Organizational Skills: Excellent organizational abilities, attention to detail, and strong written and oral communication skills. Ability to prioritize tasks, solve problems, take initiative, and maintain confidentiality of sensitive information
  

Base Salary Range: $175,000 - $195,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Market-leading leave policies, including gender-neutral parental leave and compassionate leave

• Family forming support through Maven for you and your partner

• Paid time off - take the time you need, when you need it

• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

• Mental health support through Modern Health, including therapy, coaching, and digital tools

• Pre-tax commuter benefits (US Employees)

• 401(k) plan with Fidelity with employer match (US Employees)

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at

**UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.