Leads requirements gathering, process analysis, solution design, configuration, testing, implementation, training, and post-implementation support for enterprise field service and utility systems. Translates client needs into functional specifications, facilitates workshops, manages stakeholders, conducts UAT, tracks defects, and recommends process improvements. Requires strong utility operations, asset management, FSM, SQL, enterprise integration, communication, and project management expertise, with client travel as needed.
Job Title: Senior Business Analyst - Utilities | FSM / ERP Implementations (Multiple positions available)
Company: Celerity Consulting Group
Location: Remote (work from home eligible) with the ability to travel for client meetings and workshops
Salary: $100,000 - $120,000 annually DOE
Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Our background and expertise also enable us to implement enterprise systems & solutions, driving digital transformation and operational excellence for our clients.
Position Overview: We are seeking a Senior Business Analyst with over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
Company: Celerity Consulting Group
Location: Remote (work from home eligible) with the ability to travel for client meetings and workshops
Salary: $100,000 - $120,000 annually DOE
Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Our background and expertise also enable us to implement enterprise systems & solutions, driving digital transformation and operational excellence for our clients.
Position Overview: We are seeking a Senior Business Analyst with over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
- Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
- Analyze and translate business requirements into functional specifications for enterprise solutions.
- Conduct gap analyses to identify areas where current systems fall short of client needs.
- Collaborate with technical teams to design solutions that align with client requirements and industry best practices.
- Assist in configuring and customizing tools to meet specific client needs.
- Develop and execute test plans to ensure solutions meet specified requirements and quality standards.
- Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
- Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
- Prepare and deliver presentations and reports to clients and internal stakeholders.
- Identify opportunities to enhance client business processes through the effective use of FSM solutions.
- Recommend best practices and innovative solutions to improve field service operations and efficiency.
- Monitor solution performance and suggest enhancements based on data analysis and client feedback.
- Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases.
- Experience logging, tracking, prioritizing and validating defects.
- Experience guiding new users through individual and collaborative UAT sessions.
- Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project.
- Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions.
- Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field required.
- Advanced degree (MBA or Master’s) is preferred.
- Minimum of 7 years of experience as a Business Analyst, with a focus on Enterprise Field Service Management and mobile workforce solutions.
- Demonstrated experience in requirements gathering, process analysis, and solution implementation.
- Hands-on experience with SQL to access, retrieve, manipulate, and analyze data.
- Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools.
- Strong understanding of utility operations, asset management, and field service management (REQUIRED)
- Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
- Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
- Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
- Ability to travel to client sites (domestic and(or) international) as required and defined per project requirements.
- Consulting background with experience in client-facing roles and managing stakeholder relationships.
- Proficiency in using FSM software platforms a plus.
- Familiarity with GIS integration and mobile workforce management solutions.
- Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
- Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).
Similar Jobs
Agency • Information Technology
Serve as a senior Scrum Master and agile coach, embedding Scrum values, improving squad maturity, enabling self-organization, removing systemic impediments, and driving continuous improvement. Partner with Product Owners on backlog readiness and value delivery, coach teams and leaders, support predictable outcomes, foster psychological safety, collaborate with other Scrum Masters, and contribute to agile scaling initiatives.
Top Skills:
AgileKanbanLeanLessNexusSafeScrumSpotify Model
Edtech • Software
Serves as a trusted advisor to business stakeholders, leading discovery, problem definition, requirements development, cross-functional alignment, UAT strategy, post-deployment validation, and change management. Owns domain process maps, business rules, documentation, and AI-assisted workflow governance. Mentors business analysts, improves BA standards, identifies functional opportunities, and supports strategic initiatives involving CRM and data platforms.
Top Skills:
AgileLucidchartMiroSalesforceSnowflakeVisioWaterfall
Edtech • Software
Partners with Marketing, Sales Operations, and IT to translate martech, CRM/CDP, campaign, lead-management, data-flow, and reporting needs into actionable requirements. Leads discovery, workshops, stakeholder alignment, Agile delivery collaboration, UAT, post-deployment validation, change management, process documentation, and domain knowledge management. Develops AI-assisted workflows, validation standards, and agent-readiness practices while mentoring business analysts and improving BA standards, templates, and tools.
Top Skills:
AgileAi-Assisted WorkflowsCdpCRMMarketing TechnologySdlc
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
